At a Glance
- Tasks: Lead the Front Office team and ensure seamless guest experiences at QT Gold Coast.
- Company: Join EVT, a leading experience creator with diverse career paths across entertainment and hospitality.
- Benefits: Enjoy 50% off dining, $2 movie tickets, and rapid career growth opportunities.
- Other info: Inclusive culture that values diversity and offers hands-on leadership opportunities.
- Why this job: Be a Daymaker and create unforgettable experiences for guests while advancing your career.
- Qualifications: Strong leadership skills and experience in managing front-of-house operations.
The predicted salary is between 62100 - 75900 $ per year.
About EVT:
QT Gold Coast is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk.
About the Role
As Front Office Manager, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You’ll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team, managing front-of-house operations and driving profitability across departments.
Key Responsibilities
- Lead the daily operations of the Front Office and Reservations departments to deliver seamless guest experiences and efficient team performance.
- Act as Manager on Duty in the absence of senior management, monitoring hotel security and ensuring compliance with WH&S, company policies and grooming standards.
- Maintain a lobby presence during VIP and group arrivals.
- Maximise occupancy and room rates through strategic planning and collaboration, fostering a sales culture that promotes up-selling and cross-selling.
- Manage staffing and control departmental expenses to meet operational needs and budget targets, preparing monthly reports to support financial controls with senior leadership.
- Recruit, train and develop staff, conducting reviews, recognising achievements and supporting career growth.
What You’ll Bring
- A strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
- Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
- Demonstrated ability to manage departmental budgets, control costs and monitor financial performance.
- Experience managing guest feedback channels, resolving complaints and driving continuous service improvement.
- Skills in workforce planning and rostering, ensuring cost-effective staffing aligned with operational needs.
How You Work
- Inclusive leader: values diverse perspectives; builds belonging.
- Hands‑on and non-hierarchical: leads from the front.
- Resilient and solutions‑focused: stays calm, moves fast.
- Growth mindset: learns, shares, and levels up others.
Perks from Day One
- As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.
- 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
- $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel and entertainment network.
- Paid parental leave; community and volunteering opportunities.
We welcome applicants from all backgrounds.
Front Office Manager employer: EVT Group
Rydges Sydney Central, part of EVT, is an exceptional employer that fosters a vibrant work culture where every team member is valued as a Daymaker. With competitive salaries starting from $83,370 plus super, generous discounts on dining and stays, and rapid career growth opportunities across a diverse network of hotels and entertainment venues, employees can thrive both personally and professionally. Located in the heart of Sydney, we pride ourselves on being part of the local community, ensuring that every day at work feels rewarding and meaningful.
