Overview
Guest Service Agent - The Inchcolm Hotel at EVT - Entertainment | Ventures | Travel is a role focused on delivering exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel's high standards of service. The Inchcolm is part of EVT, a market-leading experiences company with a diverse portfolio across entertainment, ventures, and travel.
Key Responsibilities
- Welcome guests warmly and ensure smooth check-in/check-out
- Respond promptly to guest needs and special requests
- Coordinate with housekeeping and maintenance for room readiness
- Manage reservations and daily guest transactions accurately
- Provide information about hotel services and local attractions
- Maintain a clean, safe, and professional front desk environment
- Participate in training and team meetings
Skills & Experience
- Strong customer service and communication skills
- Familiarity with hotel systems and procedures
- Ability to collaborate across departments
- Detail-oriented and accurate in transactions
- Adaptable and open to continuous learning
- Knowledge of WH&S and operational policies
Benefits & Perks
- Incredible team member discounts from your first day on-the-job
- 50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more
- Discounts on movie tickets and entertainment experiences
- Seasonal savings at partner venues
- Rapid career growth opportunities through the EVT network
- Local community involvement and charitable giving
- Australia and NZ's largest and most diverse experiences company
Employment details
- Employment type: Part-time
- Job function: Other
- Industries: Hospitality
Join The Inchcolm and become an EVT experience creator and Daymaker. When you apply, you will be directed to Dayforce to complete your application and screening questions.
Guest Service Agent - The Inchcolm Hotel employer: EVT - Entertainment | Ventures | Travel
At EVT QT Melbourne, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With a commitment to employee growth, we offer extensive career development opportunities across our diverse portfolio of hotels and entertainment venues. Enjoy unique perks like 50% off dining and stays, rapid career advancement, and a supportive environment where individuality is celebrated, making every day a chance to shine as a Daymaker.
Contact Details:
EVT - Entertainment | Ventures | Travel Recruitment Team
