At a Glance
- Tasks: Investigate customer complaints and troubleshoot electromechanical medical devices.
- Company: Global leader in medical device manufacturing focused on infection prevention.
- Benefits: Free on-site parking, ongoing training, and a supportive team environment.
- Other info: Collaborative culture with opportunities for career growth and innovation exposure.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Tertiary qualifications in engineering and experience in technical support or manufacturing.
The predicted salary is between 67500 - 82500 $ per year.
About the Company & Role:
Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.
Reporting to the Service Support Operations Manager, you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.
Duties:
- Investigate customer complaints and perform root cause analysis (RCA)
- Prepare technical reports, documentation and work instructions
- Troubleshoot and diagnose electromechanical medical devices
- Support installation activities and escalated field service issues
- Conduct returned product investigations and technical assessments
- Liaise with Service, Quality, Manufacturing and Engineering teams
- Develop training materials and support technical training initiatives
- Assist with customer responses and resolution of complex technical issues
Skills & Experience:
- Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
- Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
- Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
- Experience working with electromechanical or mechanically equipment
- Hands-on troubleshooting and fault-finding experience
- Experience with device assembly and use of hand tools including multimeters and screwdrivers
- Strong technical documentation and communication skills
- Proficiency with Microsoft Excel and PowerPoint
Culture & Benefits:
- Training provided
- Supportive and collaborative engineering team
- Exposure to innovative medical device technology
- Opportunity to develop specialist troubleshooting, investigation and training skills
- Potential for longer-term opportunities
- Free on-site parking
- Ongoing training and development opportunities
For any questions about the role, contact Mairead.
Technical Support Engineer in Sydney employer: Evolve Scientific
Join a leading pharmaceutical company in the Southeast suburbs of Melbourne, where you will be part of a dynamic team dedicated to quality and compliance. With a strong focus on employee development and a culture that promotes continuous improvement, this role offers meaningful opportunities for growth in a supportive environment. Enjoy the benefits of full-time hours, a collaborative work culture, and the chance to make a significant impact in the pharmaceutical industry.
