At a Glance
- Tasks: Drive customer satisfaction and strengthen client relationships across Sydney's manufacturing sites.
- Company: Join a global leader in water and hygiene solutions with a dynamic culture.
- Benefits: Competitive hourly rate, hybrid work model, and potential for permanent role.
- Other info: Enjoy a mix of travel and remote work while building strong client connections.
- Why this job: Perfect opportunity to transition from lab or field service into account management.
- Qualifications: Experience in customer service or sales, ideally in chemical or related industries.
The predicted salary is between 44 - 50 $ per hour.
Account manager | Hybrid | Visit manufacturing sites in Sydney | Drive customer satisfaction, strengthen client relationships | Global chemicals co.
- Visit NSW clients alongside field techs to maintain strong relationships
- Handle client enquiries, ensure quality service delivery
- Coordinate technicians, track service, and resolve issues
About the company/role
- Seeking a dynamic account manager to support growth, build strong client relationships.
- Visiting clients across Sydney, global company alongside service technicians.
- A global provider of water and hygiene solutions, across a range of industries including food, healthcare, hospitality, and manufacturing.
- Initially an ongoing contract role, with a view to permanency
- Ideal for a move on from the lab or field service, into account management
Account manager | Hybrid | Visit manufacturing sites in Sydney | Drive customer satisfaction, strengthen client relationships | Global chemicals co.
- Visit NSW clients alongside field techs to maintain strong relationships
- Handle client enquiries, ensure quality service delivery
- Coordinate technicians, track service, and resolve issues
About the company/role
- Seeking a dynamic account manager to support growth, build strong client relationships.
- Visiting clients across Sydney, global company alongside service technicians.
- A global provider of water and hygiene solutions, across a range of industries including food, healthcare, hospitality, and manufacturing.
- Initially an ongoing contract role, with a view to permanency
- Ideal for a move on from the lab or field service, into account management
Key Responsibilities
- Support the account management of a portfolio of NSW industrial manufacturing clients, helping maintain strong day to day relationships
- 70% out on the road visiting clients across Sydney/NSW (no overnights) with field service technicians
- 30% WFH/hybrid acting as a key point of contact for customer queries.
- Check in regularly with clients to make sure services are running smoothly and expectations are being met
- Liaise with field service technicians to confirm scheduled work has been completed and follow up on any outstanding tasks
- Assist with coordinating service visits based on client needs and operational requirements
- Keep internal systems up to date with service activity, client notes, and any follow up actions
- Help resolve customer issues or concerns, escalating where needed and ensuring a positive outcome
- Identify any opportunities to improve service quality or add value for existing clients
- Support account reviews by gathering information on service performance and client feedback
- Be a back up to field service technicians when needed. Some mechanical aptitude ideal.
Skills/experience
- Qualifications in Science, engineering, or related field
- Drivers licence, full work rights.
- Flexibility and availability to spend 3-4 days on the road.
- Proven experience in customer service or sales/acct management, ideally in chemical/ related industries
- Knowledge of waste water industry/manufacturing well regarded.
- Ideal to have previous experience within scientific field service environments
- Strong communication, negotiation, and organisational skills
- Proven ability to manage multiple priorities
- A natural communicator who thrives on building relationships
Culture/Benefits
- This is a full time, contract role initally with a view to becoming permanent after a set period.
- The role combines travel and hybrid WFH.
- Hourly rate of $44-50p/hr super, depending on experience (includes casual loading).
Account Service Manager in Ryde employer: Evolve Scientific
Join a leading pharmaceutical company in the Southeast suburbs of Melbourne, where you will be part of a dynamic team dedicated to quality and compliance. With a strong focus on employee development and a culture that promotes continuous improvement, this role offers meaningful opportunities for growth in a supportive environment. Enjoy the benefits of full-time hours, a collaborative work culture, and the chance to make a significant impact in the pharmaceutical industry.
We think you need these skills to ace Account Service Manager in Ryde
Customer Service
Account Management
Relationship Building
Communication Skills
Negotiation Skills
Organisational Skills
Flexibility
