At a Glance
- Tasks: Engage with customers, help them choose routines, and gather honest testimonials.
- Company: ESK, a trusted doctor-led skincare brand focused on evidence-based products.
- Benefits: Join a supportive team with opportunities for growth in the skincare industry.
- Other info: Dynamic work environment with a focus on real results and customer satisfaction.
- Why this job: Make a real difference in customers' skincare journeys while promoting honesty in marketing.
- Qualifications: 2+ years in customer service, excellent writing skills, and a passion for skincare.
The predicted salary is between 47250 - 57750 $ per year.
Key responsibilities
- Respond to customer emails and messages in a warm, clear, evidence-based way.
- Help customers choose and adjust routines (with support from our clinical team and existing protocols).
- Proactively follow up with customers after purchase to check in on results and experience.
- Spot recurring product or experience issues and flag them to the team.
- Identify "hero" customers from support interactions and invite them to share reviews, photos or short videos.
- Use simple, structured prompts to turn casual praise into strong, specific testimonials (clear before/after, timeframes, what changed).
- Organise and tag assets in a clear system (concern, product used, timeframe, rights granted, etc.).
- Make sure our proof stays honest: raw, accurate, and aligned with a doctor-led brand (no misleading edits, no exaggerated claims).
- Work with marketing to keep our "wall of proof" fresh across the website, emails and social.
About you
- Have 2+ years in customer service, CX, clinic reception, beauty retail, or a similar client-facing role.
- Are an excellent writer who can explain things simply and kindly.
- Are detail-obsessed: filenames, tags, permissions and follow-ups don't slip through the cracks.
- Care deeply about honesty in skincare marketing and feel uncomfortable with overpromising.
- Are comfortable asking happy customers to share their stories on camera or in photos.
- Are curious about skin and willing to learn our product and protocol logic.
- Skincare or clinic experience is a big plus, but not required if you're willing to learn.
About us
ESK is an evidence-based, doctor-led skincare brand founded by Dr Ginni, voted Australia's most trusted healthcare professional in 2022. Our products are used in medi-spas and clinics across Australia and the UK, and trusted by thousands of women who are tired of marketing claims that don't stack up. We pride ourselves on three things: Products that are backed by evidence, not hype; High-touch, human customer service; Real-world results shown through honest before-and-afters, reviews and stories.
Customer Care & Proof Coordinator in Sydney employer: Evidence Skincare
At ESK, we believe in fostering a supportive and dynamic work environment where our Customer Care & Proof Coordinator can thrive. With a strong emphasis on employee growth, we offer opportunities for professional development while championing honesty and integrity in skincare marketing. Located in Australia, our team enjoys a collaborative culture that values clear communication and genuine customer connections, making it an ideal place for those passionate about making a meaningful impact.
