Branch Operations Manager

Job Description

You'll oversee daily branch activities, streamline processes, manage vehicle and logistics operations, and foster strong partnerships with clients and repairers.

Your leadership will play a key role in driving performance, supporting company growth, and shaping a positive, high-energy workplace culture.

• Bonus Incentive Scheme - Additional earning potentials through various streams of bonus incentives.
• Employee Wellbeing Program - Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing.
• Company Drive Car & Fuel Allowance
• Exclusive Discounts - Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
• Team Celebrations - Monthly team lunches, birthday celebrations, and festive gatherings for major events.
• Career Development - Ongoing training, mentorship, and opportunities for growth.

About the Role

As the Branch Operations Manager, you will oversee daily branch activities to ensure smooth operations and exceptional service. Key responsibilities include:

• Managing daily branch operations, from vehicle cleaning and maintenance to scheduling deliveries, planning routes, and driver allocation.
• Supporting Customer Service Executives (CSEs) to deliver excellent customer service by ensuring vehicle cleanliness and presentation.
• Mentoring and coaching team members to foster a high-performance culture.
• Collaborating with other branches and cross-functional teams to streamline deliveries, vehicle swaps, and pickups.
• Building and maintaining relationships with repairers and clients for effective communication and support.
• Ensuring CSEs meet their targets, complete tasks on time, and contribute to branch and company KPIs aligned with Carbiz's values.
• Performing ad hoc administrative and operational tasks as needed.
• Complying with company policies, particularly WHS standards, to maintain a safe work environment.
• About the Employer

Carbiz is expanding and we're excited to welcome a Branch Operations Manager to lead our Yangebup branch.

This role is perfect for someone who loves bringing structure to busy operations while empowering a team to deliver exceptional service., Carbiz is proud to be a HRD 5 star employer of choice - 2025.

We're more than just an award-winning vehicle replacement provider.

We're committed to keeping our customers' lives moving when their car can't, offering seamless accident management that helps individuals, families, and businesses stay mobile and connected.

With over 13,000 5-star reviews and multiple industry accolades, including Business Concept's 'Automotive Awards 2022, 2023, 2024', 'Australia's Best Accident Replacement Service' for three consecutive years from Product Review. com. au and more, we've earned a trusted reputation for delivering reliable like-for-like vehicles when they're needed most.

By providing quick and efficient solutions, Carbiz helps people navigate life's unexpected disruptions, making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth, living by our company values in everything we do;

• Love what we do - We are passionate about delivering for our customers, team, and partners every time.
• Better than yesterday - We grow each day, learning from our experiences.
• Win with trust - Lead the market by being trusted, reliable and helpful.
• Collaborative core - Working smarter together.
• Valuing people - We respect our people, encourage their development, and reward their performance.
• About the Candidate
• Proven experience in a similar operations management role, ideally within automotive, car rental, or logistics (industry experience desirable but not essential).
• Strong team leadership and development skills.
• A customer-focused approach with experience managing relationships and delivering exceptional service.
• A track record of meeting operational targets and improving efficiency.
• The ability to multitask and prioritise effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.