At a Glance
- Tasks: Provide first and second-line tech support to awesome customers and troubleshoot hardware issues.
- Company: Join Ever Nimble, an award-winning IT support company with a vibrant culture.
- Benefits: Enjoy flexible working, paid birthday leave, and team discounts on IT gear.
- Other info: Work in a dynamic team with opportunities for growth and travel.
- Why this job: Gain hands-on experience in a supportive environment while making a real impact.
- Qualifications: 1-2 years of IT support experience and strong communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
Ever Nimble is excited to present an opportunity for two (2) IT Support Technicians to join the Onboarding Support team in our West Perth office. This is a great opportunity for individuals looking to gain more experience in a forward-thinking and supportive company.
We excel at uniting teams, streamlining processes, and delivering reliable infrastructure solutions. Our commitment lies in keeping our clients well-informed, effectively managing priorities, and executing tasks with care, pride, and ownership. We are in search of a candidate who will embrace our robust approach to customer support and align with our core values.
Benefits and perks of being an EN Team Member:
- Great work environment and team
- Experienced tech experts to learn from
- Opportunities to grow and develop
- Team member discounts on IT Equipment
- Rewards and incentives for performance and training
- Opportunities to travel for work
- Paid birthday leave
- Generous Work From Anywhere allowance
- Support for flexible working
About you:
- 1 - 2 years (minimum) of experience in IT support is required
- Existing helpdesk (ideally MSP) experience is highly desirable
- Experience supporting the mining industry is highly desirable
- Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices
- Ability to work independently and manage multiple tasks simultaneously
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to travel to client sites as needed
About the role:
- Provide first and second-line tech support to customers
- Support hardware equipment including laptops, desktops, servers, storage devices, and network devices
- Support a vast array of software across many industries
- Handle on-site visits for troubleshooting, maintenance, and repairs
- Escalate issues to Senior Technicians or vendors when necessary
- Maintain knowledge of the latest hardware and software trends and technologies
Customer Service is key:
- Communicate effectively and efficiently with clients
- Respond in a timely manner to service issues and requests
- Proactive problem-solver with attention to detail
The tech you will be exposed to:
- Microsoft 365
- Active Directory
- Fortinet Firewalls & Networking
- Automation tools
- All types of IT hardware
This position is based in the Perth metropolitan area and is a full-time role, working a Monday to Friday roster on a 6-month fixed-term contract.
IT Support Technician in Perth employer: Ever-Nimble
Ever-Nimble is a forward-thinking and supportive company that values customer communication, whether face-to-face or over the phone. The company has been recognized for its rapid growth and excellence in the IT sector, having earned titles such as Overall Partner of the Year (APAC) at Canalys Forums 2025 and MSP of The Year 2023. This makes it an attractive employer for individuals seeking to gain experience in a dynamic environment.
