At a Glance
- Tasks: Provide top-notch customer service and manage vehicle repairs efficiently.
- Company: Join Eurostar Diesels, a leading family-owned Mercedes-Benz specialist in Melbourne.
- Benefits: Enjoy weekly bonuses, modern workshops, and career development opportunities.
- Other info: Work with interesting vehicles and gain valuable technical knowledge.
- Why this job: Combine your love for cars with excellent customer service in a supportive team.
- Qualifications: Passion for cars, strong communication skills, and organisational abilities.
The predicted salary is between 49500 - 60500 $ per year.
Love cars? Great with people? Organised and technically minded?
Keep reading then.
We're looking for a Service Advisor to join our team at Sunshine West.
Eurostar Diesels is one of Melbourne's largest non-dealership Mercedes-Benz specialists.
We service Mercedes-Benz Cars, SUVs, Vans and Ambulances.
We are family-owned and run two modern workshops in Sunshine West and Hallam.
Who we're looking for
We’re searching for someone who
- Loves cars - You are genuinely passionate about cars and how they work.
- Understands automotive repairs - You have a solid understanding of automotive repair processes and parts.
- Communicates like a pro - You're confident speaking with customers and can write professional reports, emails and quotes.
- Is great with computers - You're a fast learner of new software, quick at navigating parts catalogues and can efficiently research technical information.
- Is highly organised - You can juggle multiple tasks, prioritise when things get busy, and follow processes without letting things slip through the cracks.
- Has an eye for detail - You take pride in getting things right, whether thats in a diagnostic report, repair quote or parts order.
- Enjoys working with people - You're friendly, can easily make friends with everyone, present well and are genuinely interested in providing excellent customer service.
Previous experience in a service advisor, parts interpreter or similar automotive sales role would be highly regarded.
What You'll Be Doing
As a Service Advisor, you'll play an important role in keeping our workshop running smoothly.
Your responsibilities will include
- Providing friendly customer service at the front counter, on the phone, via text and email.
- Building strong relationships with customers, whether they are an individual owner, or a national fleet manager.
- Liasing with techncians under vehicle hoists, to understand vehicle faults and recommended repairs.
- Writing detailed vehicle inspection and diagnostic reports.
- Using electronic parts catalogues to research and order parts.
- Preparing accurate quotes and estimates for repairs.
- Keeping customers informed throughout all stages of the service and repair process.
- Supporting our Workshop Manager and Technicians to keep the shop running like clockwork.
Why Join Eurostar?
We’re a family-owned business that takes pride in our tehnical expertise and customer service.
Here’s what you can expect
- Weekly performance bonuses - Be rewarded for contributing to the team's success.
- Modern workshops - Enjoy a clean, professional and well-equipped automotive workspace.
- Interesting vehicles and repairs - From Mercedes-Benz passenger cars to fleets of emergency vehciles.
- A supportive team - Work alongside experienced technicians and the owners who are passionate about what they do.
- Career development - Opportunity to build your technical knowledge and take on greater responsibilites.
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Automotive Service Advisor in Melbourne employer: Eurostar Diesels
At Eurostar Diesels, we pride ourselves on being a family-owned business that values technical expertise and exceptional customer service. Located in Sunshine West, our modern workshops provide a clean and professional environment where you can thrive alongside passionate colleagues. With opportunities for career development, weekly performance bonuses, and the chance to work on a diverse range of interesting vehicles, joining our team as an Automotive Service Advisor means becoming part of a supportive family that truly cares about your growth and success.
