Job Summary
We are looking for a Sales & Customer Service Officer to join our Canberra Airport & City team on a full‐time basis. The role involves assisting vehicle rental customers, managing paperwork, upselling products, and maintaining vehicle standards.
Why Join Europcar?
- Competitive hourly rate + shift loadings + uncapped incentives
- Performance‐based incentive program
- Six weeks' employer‐paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Global brand exposure across AU/NZ and beyond
- Access same‐day pay via our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Key Responsibilities
- Greet and assist customers in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service‐first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to support sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles
Requirements
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills with a customer‐first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast‐paced, high‐pressure environment
- Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
- Valid Australian driver's licence with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team‐oriented attitude
Rental Sales Agent employer: Europcar Mobility Group
Europcar Australia is an excellent employer, offering a dynamic work environment at our Head Office in Tullamarine, Victoria. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that encourages innovation and teamwork. With competitive benefits and a focus on achieving meaningful results, joining our Fleet team as a Remarketing Specialist means being part of a forward-thinking company that values your contributions and supports your career aspirations.
