At a Glance
- Tasks: Assist customers with vehicle rentals and promote additional services in a fast-paced environment.
- Company: Join Europcar, a global leader in mobility solutions with a vibrant team culture.
- Benefits: Competitive pay, performance incentives, ongoing training, and exclusive employee discounts.
- Other info: Flexible shifts available, including weekends and public holidays.
- Why this job: Kickstart your career in sales while making meaningful connections with customers.
- Qualifications: Sales or customer service experience preferred; must have a valid Australian driver's license.
The predicted salary is between 19.8 - 24.2 $ per hour.
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Newcastle Airport & City team on a casual basis!
Why join Europcar?
- Competitive hourly rate + casual loadings + uncapped incentives
- Boost your income with our performance-based incentive program
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same-day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Some of the key responsibilities include:
- Greet and assist customers in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
To be considered, you should possess:
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
Rental Sales Agent in Newcastle employer: Europcar Mobility Group
Europcar Australia is an excellent employer, offering a dynamic work environment at our Head Office in Tullamarine, Victoria. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that encourages innovation and teamwork. With competitive benefits and a focus on achieving meaningful results, joining our Fleet team as a Remarketing Specialist means being part of a forward-thinking company that values your contributions and supports your career aspirations.
