At a Glance
- Tasks: Provide exceptional customer service and ensure a smooth vehicle return process.
- Company: Join Europcar, a global leader in mobility solutions with a vibrant team culture.
- Benefits: Enjoy competitive pay, performance incentives, and extensive employee discounts.
- Other info: Flexible shifts and ongoing training opportunities for career growth.
- Why this job: Be part of a dynamic team at Coolangatta Airport and make customers' journeys memorable.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
We are currently seeking a dedicated and proactive full time team member for our Coolangatta Airport location. Reporting to the Station Manager, this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the location.
Why join Europcar?
- Competitive hourly rate + shift loadings + uncapped incentives
- Six weeks' employer-paid parental leave (in addition to government entitlements)
- Boost your income with our performance-based incentive program
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same-day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Some of the key responsibilities include:
- To greet each customer in a friendly and professional manner in the final stage of their journey
- Ensure that the customers experience has been positive and provide a solution for any issues that have occurred
- Go the extra mile to ensure high quality service and provide a WOW experience for the customer
- Also be of assistance to any customers who are commencing their journey
- Conduct damage inspection of all returning vehicles; and any outgoing vehicles, to retain customer peace of mind and overall satisfaction
- Checking the vehicles for roadworthiness and ensuring appropriate oil levels and tyre pressure is consistently maintained
- Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle
To be considered, you should possess:
- Previous experience in customer service, retail or sales
- Strong communication skills and ability to interact with customers
- Computer literacy skills required
- The ability to work alone and as part of a team
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Current and ongoing Australian work rights
- A positive can do attitude!
Ready Return Officer in Gold Coast employer: Europcar Mobility Group
Europcar Australia is an excellent employer, offering a dynamic work environment at our Head Office in Tullamarine, Victoria. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that encourages innovation and teamwork. With competitive benefits and a focus on achieving meaningful results, joining our Fleet team as a Remarketing Specialist means being part of a forward-thinking company that values your contributions and supports your career aspirations.
