At a Glance
- Tasks: Assist customers with vehicle rentals and promote additional services.
- Company: Join Europcar, a global leader in car rental services.
- Benefits: Competitive pay, performance incentives, and extensive employee perks.
- Other info: Flexible shifts and opportunities for career growth await you!
- Why this job: Be part of a dynamic team and boost your sales skills.
- Qualifications: Experience in sales or customer service; car rental experience is a plus.
The predicted salary is between 24.3 - 29.7 $ per hour.
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Canberra team on a full time basis!
Why join Europcar?
- Competitive hourly rate + shift loadings + uncapped incentives
- Boost your income with our performance-based incentive program
- Six weeks' employer-paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same-day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Some of the key responsibilities include:
- Greet and assist customers in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
To be considered, you should possess:
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude!
Rental Sales Agent in Canberra employer: Europcar Group
Europcar Mobility Group is an exceptional employer, offering a dynamic work environment at Coffs Harbour Airport where you can lead a dedicated team and make a tangible impact on customer service and operational excellence. With a strong focus on employee development and career progression, you'll have the opportunity to grow within a global leader in mobility solutions while enjoying a supportive culture that values innovation and teamwork.
