Job Overview
Sales & Customer Service Officer – Melbourne Airport (Full Time)
Benefits
- Competitive hourly rate with shift loadings and uncapped incentives
- Performance‐based incentive program
- Six weeks employer‐paid parental leave (in addition to government entitlements)
- Ongoing training and career development opportunities
- Access to global brand opportunities across AU/NZ and beyond
- Top 30 of the 2025 GoodCompany Awards
- Same‐day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
- 24/7 wellbeing support via EAP and Calm App
Responsibilities
- Greet and assist customers to rent vehicles based on preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service‐first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to support sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles
Qualifications
- Previous experience in sales, customer service, or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer‐first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast‐paced, high‐pressure environment
- Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
- Valid Australian driver's licence with a clean driving record
- Full working rights in Australia (current and ongoing)
- Positive, proactive, and team‐oriented attitude
Rental Service Agent in Melbourne employer: Europcar España
Europcar Mobility Group is an excellent employer, offering a dynamic work environment at Melbourne Airport where customer service and sales skills thrive. With competitive hourly rates, performance incentives, and robust training programs, employees are encouraged to grow their careers while enjoying a supportive team culture that values collaboration and excellence in service.
