Job Description
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Adelaide Airport team on a casual basis.
Key Benefits
- Competitive hourly rate + casual loading + uncapped incentives
- Boost your income with our performance-based incentive program
- Ongoing training and career development opportunities
- Global brand opportunities across AU/NZ and beyond
- Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
- Access same-day pay through our financial wellbeing partner
- Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
- 24/7 wellbeing support via EAP and the Calm App
Key Responsibilities
- Greet and assist customers in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service-first approach
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles
Required Qualifications
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude
Rental Sales Agent in Adelaide employer: Europcar España
Europcar Mobility Group is an excellent employer, offering a dynamic work environment at Melbourne Airport where customer service and sales skills thrive. With competitive hourly rates, performance incentives, and robust training programs, employees are encouraged to grow their careers while enjoying a supportive team culture that values collaboration and excellence in service.
