At a Glance
- Tasks: Support a major digital transformation program and improve customer experience.
- Company: Join a leading university sector organisation with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and long-term contract until March 2027.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Be part of a transformative project that enhances service delivery and customer engagement.
- Qualifications: Experience as a Change Analyst in digital or CRM transformation programs.
The predicted salary is between 126909 - 155111 $ per year.
We are seeking an experienced Senior Change Analyst to support a major digital transformation program focused on improving customer experience, data visibility and service delivery. The program is implementing a new Salesforce-based CRM platform, bringing together information currently held across multiple systems to provide a more complete view of the customer journey. The transformation will enable improved engagement, more proactive service delivery and better use of customer data across the organisation.
Working as part of an established transformation team, the Change Analyst will support the development and execution of change activities across a broad and diverse stakeholder group.
Key responsibilities:
- Undertake detailed change impact assessments across business processes, systems, roles and ways of working.
- Identify impacted stakeholder groups and assess change readiness, risks and adoption requirements.
- Support the development and delivery of the change and adoption strategy.
- Develop stakeholder engagement, communications and change plans.
- Facilitate workshops and consultation sessions with business stakeholders and SMEs.
- Gather feedback and translate business impacts into practical change interventions.
- Support readiness and adoption activities ahead of implementation and go-live.
- Work closely with Change Managers, Project Managers, Business Analysts, Product and technology teams.
- Assist with the development of communications, training and supporting change materials.
- Monitor change risks, issues, readiness and adoption and provide regular reporting to program stakeholders.
- Help ensure new processes and ways of working are successfully embedded across the organisation.
Key skills and experience required:
- Strong experience as a Change Analyst on large digital, CRM or enterprise transformation programs.
- Demonstrated experience conducting change impact and stakeholder assessments.
- Strong stakeholder engagement and workshop facilitation skills.
- Experience supporting communications, training, readiness and adoption activities.
- An understanding of structured change methodologies and frameworks.
- Strong analytical skills with the ability to translate complex transformation impacts into clear actions.
- Experience working across business and technology teams in complex stakeholder environments.
- Excellent written and verbal communication skills.
- Experience with Salesforce or CRM transformation programs will be highly regarded.
This is an excellent opportunity to join a significant transformation program delivering a new digital platform that will materially improve customer experience and service delivery.
Change Analyst in Sydney employer: Ethos BeathChapman
Ethos BeathChapman is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages growth within the Risk team. With a focus on meaningful work in risk and controls, this role provides a unique chance to contribute to critical projects while enjoying the perks of working in a thriving metropolitan area.
