Diversicare is seeking a Customer Service Manager to lead our customer-facing operations in aged care. You will oversee the call centre, intake, scheduling and administration, ensuring culturally inclusive, responsive services and high-quality participant experiences.
You will manage frontline teams, coordinate with clinical staff, and drive continuous improvement and technology adoption to enhance service delivery and outcomes for clients, families and referrers.
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Aged Care Customer Service Leader | Digital Transformation in Brisbane employer: Ethnic Communities Council of Queensland
The Ethnic Communities Council of Queensland is an exceptional employer, offering a supportive and inclusive work culture that values diversity and promotes personal growth. As a casual Night-Shift AIN in Indooroopilly, you will benefit from flexible working hours, ongoing training opportunities, and the chance to make a meaningful impact in the lives of CALD elderly residents. Join us to be part of a dedicated team that prioritises compassionate care and community engagement.
Contact Details:
Ethnic Communities Council of Queensland Recruitment Team
