Role Overview: We are seeking Level 1 Desktop Engineer to join our dynamic team to work with one of our clients onsite in Geelong. The ideal candidate will have prior experience in a similar role and be comfortable and confident in a range of Windows technologies.
We will be joining a team of engineers already implementing the Win 11 rollout, therefore you will be required to integrate quickly to complement the team. As you will be assisting end-users, excellent communication skills – spoken, written and interpersonal are required as is the need to be on-site on a daily basis.
Key Responsibilities
- Adherence to documented operational procedures for both PC & laptops
- Experience in dealing with and assisting end-users who are not IT literate
- Knowledge and experience across Windows OS, O365, Sharepoint, Teams etc. will be well-regarded
- Ability to work independently and manage multiple tasks simultaneously
- Solid understanding of Windows desktop and basic server environments
- Operating collaboratively with team to elevate capability and consistency
About You
- 3+ years in a service desk or technical support role
- Experience in Win11 rollout
- Ability to troubleshoot technical issues methodically and efficiently
- A genuine passion for delivering quality customer support
- Excellent comms
* Note that you must have the right to live & work in this location to apply for this role *
Level 1 Desktop Engineer - Win 11 Rollout employer: Ethan Talent
Ethan Global is an exceptional employer that values innovation and employee development, offering a dynamic work culture where your contributions are recognised and rewarded. With opportunities for nationwide travel, you will gain diverse experiences while working in a supportive environment that encourages professional growth and collaboration. Join us to be part of a team that prioritises customer satisfaction and embraces the latest Microsoft technologies.
