Desktop Level 2 Consultant – Onsite Role (5 Days)
Location: Brisbane CBD
Company: Ethan Global
Ethan is one of Australia's largest privately-owned service providers in the ICT industry. We're known for our entrepreneurial spirit, can-do culture, and unwavering commitment to innovative thinking and best-in-class service delivery.
We are currently seeking a motivated and experienced Desktop Level 2 Consultant to join our dynamic team. This is an onsite role, five days a week, where you'll be working directly with users to resolve technical issues and help drive excellence in service delivery.
Key Responsibilities:
- Provide Level 1 and 2 technical support both over the phone and face-to-face
- Mentor and train Level 1 Helpdesk staff
- Troubleshoot and resolve issues across the Microsoft technology stack
- Deploy and reimage laptops, ensuring efficient setup and handover to users
- Deliver outstanding customer service with clear and professional communication
Essential Skills & Experience:
- Proven experience in a service desk environment resolving Level 1 & 2 issues
- Experience working in large enterprise environments
- Strong technical troubleshooting and problem-solving skills
- Excellent interpersonal and communication skills – must be confident working face-to-face with users
- Proactive attitude with a genuine passion for helping people
Technical Expertise in:
- Operating Systems: Windows XP/7/8/10
- Directory Services: Active Directory (account administration)
- Networking: DNS, DHCP, TCP/IP, patching, basic Cisco knowledge
- Software: Microsoft Office (2003–2010), MS Exchange, MS System Center
- Cloud & Endpoint Management: Intune, Azure
- Hardware Support: PCs, printers, and peripherals
- Network Admin Experience is highly regarded
Why Join Ethan?
At Ethan, you're not just a number — you're part of a close-knit team that values collaboration, innovation, and growth. If you're ready to step into a challenging and rewarding role where your skills will be recognised and your potential developed, we'd love to hear from you.
Desktop Consultant in Brisbane employer: Ethan Talent
Ethan Global is an exceptional employer that values innovation and employee development, offering a dynamic work culture where your contributions are recognised and rewarded. With opportunities for nationwide travel, you will gain diverse experiences while working in a supportive environment that encourages professional growth and collaboration. Join us to be part of a team that prioritises customer satisfaction and embraces the latest Microsoft technologies.
