At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries across multiple channels.
- Company: Join Etex, a company dedicated to building a better future together.
- Benefits: Enjoy professional development, yearly salary reviews, and a supportive team culture.
- Other info: Dynamic role with opportunities for growth and a fun team environment.
- Why this job: Be the first point of contact and create lasting customer relationships.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
At Etex , our purpose is building better together .
Through partnership and collaboration, we are shaping a new future for our industry and helping to build a better future for all.
As an Etex teammate, you’ll have the power to shape how people live and work.
Our teammates create meaningful connections with customers, partners, and each other.
A career with us is a journey of growth, where you’re encouraged to learn, lead, and thrive, supported by our commitment to your development and well-being.
About the Role
Ready to join a team where no two days are the same?
- We're looking for an enthusiastic and customer-focused
- Customer Service Representative to join our friendly Northmead team on a
12-month contract , with the potential for extension.
As the first point of contact for our customers, you'll play a vital role in creating exceptional customer experiences, building lasting relationships, and ensuring every interaction leaves a positive impression.
- What You’ll Be Doing
- Deliver outstanding service to a loyal and established customer base.
- Manage customer orders, enquiries and account requests across multiple channels.
- Support customers with product information, quotations and freight enquiries.
- Coordinate with warehouse and logistics teams to ensure seamless order fulfilment.
- Expand your product knowledge through comprehensive training.
- Contribute to a positive, collaborative and safety-focused team culture.
At Etex , our purpose is building better together .
Through partnership and collaboration, we are shaping a new future for our industry and helping to build a better future for all.
As an Etex teammate, you’ll have the power to shape how people live and work.
Our teammates create meaningful connections with customers, partners, and each other.
A career with us is a journey of growth, where you’re encouraged to learn, lead, and thrive, supported by our commitment to your development and well-being.
About the Role
Ready to join a team where no two days are the same?
- We're looking for an enthusiastic and customer-focused
- Customer Service Representative to join our friendly Northmead team on a
12-month contract , with the potential for extension.
As the first point of contact for our customers, you'll play a vital role in creating exceptional customer experiences, building lasting relationships, and ensuring every interaction leaves a positive impression.
- What You’ll Be Doing
- Deliver outstanding service to a loyal and established customer base.
- Manage customer orders, enquiries and account requests across multiple channels.
- Support customers with product information, quotations and freight enquiries.
- Coordinate with warehouse and logistics teams to ensure seamless order fulfilment.
- Expand your product knowledge through comprehensive training.
- Contribute to a positive, collaborative and safety-focused team culture.
What Makes You a Great Fit?
You’ll thrive in this role if you enjoy helping people, solving problems and working in a fast-paced team environment. You’ll bring:
- Previous customer service experience in an office-based environment.
- Confidence handling customer and sales enquiries.
- Experience with SAP, Salesforce, or the ability to quickly learn new systems.
- Strong communication and relationship-building skills.
- Excellent computer skills and attention to detail.
- A positive attitude, team-first mindset and passion for delivering great service.
- Our Teammate Perks
Etex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth.
- Yearly salary reviews
- EAP services for you and your family
- Reward and recognition program
- Paid Parental Leave for Primary and Secondary Carers
- Fully supported training
- Great culture, supportive team environment; we work together and help each other “enjoy a laugh whilst working hard”
If you're looking for more than just a customer service role and want to be part of a company that values people, rewards effort, and provides genuine opportunities for growth,
We are anequal-opportunity workforcecommitted to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful.
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Customer Service Officer in Sydney employer: Etex Group
Etex is an exceptional employer that prioritises the well-being and professional growth of its employees, fostering a culture of collaboration and continuous improvement. As a Supply Chain Operations Manager, you will be part of a supportive team environment that values innovation and excellence, with access to mentorship, training opportunities, and a commitment to diversity. Located in a dynamic industry, Etex offers competitive benefits, including yearly salary reviews and paid parental leave, making it an attractive place for those seeking meaningful and rewarding employment.
