We are seeking a detail-oriented and analytical Marketplace Operations Specialist to support the day-to-day operations of a growing retail marketplace business. This role focuses on maintaining operational excellence across merchant performance, product catalogues, pricing, store availability, and integrations.
The successful candidate will work closely with cross-functional teams to investigate operational issues, ensure data quality, support merchant integrations, and contribute to process improvements that enhance the overall customer and merchant experience.
Key Responsibilities
- Monitor merchant quality, pricing accuracy, catalogue completeness, and product availability.
- Investigate store configuration, opening hours, and operational issues impacting merchant performance.
- Troubleshoot merchant integrations, APIs, SFTP feeds, and catalogue ingestion processes.
- Analyse operational data to identify discrepancies and support issue resolution.
- Maintain operational reports, trackers, governance activities, and documentation.
- Partner with internal stakeholders to resolve issues and improve operational performance.
- Identify opportunities to streamline, automate, and improve existing processes.
Required Skills & Experience
- Strong analytical and problem-solving skills.
- Advanced Excel or Google Sheets experience.
- Excellent attention to detail and organisational skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated interest in systems, integrations, and data-driven operations.
- Bachelor's degree required.
Preferred Experience
- Retail Operations, E-commerce Operations, Marketplace Operations, Merchant Operations, or Business Operations experience.
- Experience in technical support, retail technology, or operational support functions.
- Familiarity with product catalogues, inventory management, or data quality processes.
- Basic SQL knowledge is advantageous.
Working Arrangements
- Hybrid working model with office attendance on Tuesday, Wednesday, and Thursday.
- Sydney CBD location.
- Full-time contract position.
- One week of on-the-job training provided.
What Success Looks Like
You will play a key role in ensuring merchants operate efficiently by maintaining catalogue quality, pricing accuracy, product availability, and operational compliance. Success in this role comes from a strong attention to detail, structured problem-solving, and the ability to collaborate effectively across multiple teams.
Interview Process
- First Round: Introductory Interview
- Second Round: Case Study Assessment and Stakeholder Interview
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Retail Operations Specialist in Sydney employer: eTeam
Join a leading global financial services firm as a Senior IntelliMatch Consultant, where you will have the opportunity to work on mission-critical reconciliation projects that drive operational excellence. Our collaborative and innovative work culture fosters professional growth, allowing you to mentor junior consultants while leading transformative initiatives in financial technology. With a focus on employee development and a commitment to excellence, we offer a rewarding environment for those looking to make a meaningful impact in the industry.
