Learning Experience Specialist – Gold Coast

Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

At ETC, you'll be welcomed into a caring, purpose driven organisation where our staff feel valued and heard. You will receive supportive leadership, flexible working options and meaningful development to empower you to make a real difference - and to grow while doing it.

We currently have a full-time fixed term opportunity for a passionate and creative individual to join our Organisational Development team as a Learning Experience Specialist.

The Role - A Day in the Life of a Learning Experience Specialist

At ETC, we're redesigning our onboarding, induction and capability development approach to better support employees from commencement through to confident performance in role. As a Learning Experience Specialist, you will play a key role in bringing this vision to life by designing engaging learning experiences, practical resources and capability development tools that support employee success. Working closely with subject matter experts, managers and stakeholders across the organisation, you'll transform ideas and concepts into meaningful learning solutions that build confidence, capability and performance.

Reporting to the Organisational Development Manager, you'll contribute to initiatives that improve the employee experience while making a positive impact on the customers and communities we serve. This role is ideal for someone who enjoys balancing creativity within the organisation and has a passion for workplace learning and development. This is a 12 month fixed term contract.

Your Key Responsibilities will include:

• Designing practical and engaging learning experiences, resources and support tools
• Developing onboarding and induction materials that support new employee success
• Creating guides, templates, toolkits, activities and workplace learning resources
• Reviewing and enhancing existing onboarding and learning content
• Supporting the development of role-based capability pathways and development resources
• Preparing and facilitating workshops and learning initiatives
• Collaborating with subject matter experts and stakeholders to gather information and validate content
• Supporting the implementation and continuous improvement of onboarding and capability development initiatives
• Contributing innovative ideas that enhance learner experience, workplace learning and organisational capability

If you're interested in a rewarding career where you can help shape how employees learn, grow and succeed, we'd love to hear from you!

Criteria for Success

To be successful in this role, you will demonstrate:

• Experience designing learning, onboarding, induction or capability development resources and experiences
• Strong content development, written communication and instructional design skills
• The ability to simplify complex information and create practical, user-friendly resources
• Experience collaborating with stakeholders to gather information, test ideas and improve solutions
• Strong organisational skills and the ability to manage multiple priorities
• A practical understanding of how adults learn in workplace environments
• Strong attention to detail and a commitment to producing high-quality learning materials

Highly Regarded

Experience within employment services, community services, vocational education or other customer-focused environments

• Understanding of topics such as customer engagement, professional boundaries, trauma-informed practice, mental health awareness, cultural responsiveness and child safety
• Experience designing workplace, experiential or scenario-based learning activities
• Experience facilitating workshops, pilot activities or Train-the-Trainer sessions
• Experience using SharePoint, Microsoft 365, Viva Learning or similar learning platforms

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including:

• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• Access to the Fitness Passport Program
• 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
• Innovative staff reward and recognition program
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you're interested in a rewarding career where you can enrich and change people's lives, we want to hear from you!