E1 is seeking a Customer Experience Specialist for a 6-month contract to support Builders, Subcontractors and Suppliers in a SaaS environment. You will own complex inquiries, optimise our AI support platform Lorikeet, and drive improvements in knowledge base and self-service experiences.
You will train customers, support SSO and API integrations, and collaborate with Product, Customer Success and Commercial teams to scale our Support function.
SaaS Customer Experience Specialist — 6-Month Contract employer: EstimateOne Pty Ltd
EstimateOne Pty Ltd is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Melbourne. With a strong focus on employee growth, we offer ample opportunities for professional development and encourage our team to take ownership of their roles. Join us to make a meaningful impact in customer experience while enjoying a supportive environment that values your contributions.
