At a Glance
- Tasks: Lead operational excellence across iconic retail brands in VIC/TAS.
- Company: Join EssilorLuxottica, a global leader in eyewear innovation.
- Benefits: Enjoy a company car allowance, product discounts, and career growth opportunities.
- Other info: Be part of an inclusive team that values flexibility and wellbeing.
- Why this job: Make a real impact in a high-visibility leadership role.
- Qualifications: Experience in multi-site retail operations and strong coaching skills.
The predicted salary is between 114750 - 140250 $ per year.
Location: North Sydney, AU
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank.
About the role
As part of our newly established Operational Excellence function, we are recruiting Operational Excellence Managers to act as the state lead for execution and performance uplift across our VIC/TAS retail network. This is a field-based leadership role where you will partner closely with Regional Managers, State Directors and Store Leaders to strengthen operational discipline, enable consistent execution and remove barriers impacting store performance across all EssilorLuxottica retail brands.
Your responsibilities:
- Serve as the Operational Excellence state lead, driving execution consistency across all EssilorLuxottica retail brands.
- Partner with senior field leadership to embed operational priorities and elevate store performance outcomes.
- Conduct structured store visits to assess execution, identify gaps and unlock opportunities for improvement.
- Coach and influence store teams and leaders to strengthen capability, accountability and operational rhythm.
- Identify systemic barriers to execution and drive cross-functional solutions that make it easier for stores to succeed.
- Own follow-through and closure, ensuring actions are delivered, sustainable and measurable.
- Support national operating frameworks, tools and governance rhythms to ensure initiatives land effectively in the field.
- Build trusted relationships and credibility as a strategic partner to frontline leadership.
About you
You will bring:
- Strong experience in multi-site retail operations, regional leadership or operational excellence roles within large-scale environments.
- Proven ability to influence both store teams and senior field leaders to drive results through partnership and execution discipline.
- A track record of lifting operational consistency, capability and performance across a store network.
- Highly developed coaching, stakeholder engagement and communication skills.
- Strong commercial and operational acumen, with the ability to translate insight into action.
- Confidence operating autonomously in a field role with extensive travel and high accountability.
- A practical, solutions-focused mindset and passion for continuous improvement.
This is a rare opportunity to step into a high impact state leadership role within a critical new function shaping the future of execution excellence across EssilorLuxottica ANZ.
Why join EssilorLuxottica?
- Shape and embed a new national Operational Excellence function.
- Work across multiple iconic retail brands in your state/region.
- High-impact role with strong visibility across the business.
- Company car allowance and tools to support field work.
- Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off across all brands.
- Access to world-class learning via Leonardo, our online learning platform.
- Clear career pathways into senior operations, field leadership or operational excellence roles.
- Join Australia’s Retail Employer of the Year 2025.
As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
Operational Excellence Manager in Sydney employer: EssilorLuxottica
EssilorLuxottica is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in Silverwater. With generous benefits like a yearly product allowance, significant discounts on eyewear, and global volunteering opportunities, employees are empowered to thrive both personally and professionally. The company fosters an inclusive environment where team members feel valued and supported, making it a rewarding place to build a meaningful career in quality assurance.
