Customer Service Consultant

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs.

In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry? As an Optical Customer Service Consultant based in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.

As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.

Key Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries
• Provide product recommendations and lens solution advice to customers
• Develop a strong understanding of optical products, eye conditions, and dispensing practices
• Assist customers with technical enquiries and order-related support
• Build and maintain positive relationships with customers through professional and timely communication

About You

To be successful in this role, you will have:

• A genuine interest in the optical industry and a desire to develop a long-term career
• Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment
• Excellent verbal and written communication skills
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A proactive, reliable, and customer-focused approach
• Confidence using computer systems and learning new technologies

Why Join Us?

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

• Family and Friends discounts of up to 50% across our brands, including OPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel year-round
• Local and global volunteering opportunities through our charity partner OneSight, including volunteer leave and ambassador programs
• Ongoing training, development, and career progression opportunities within a global leader in vision care

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.