Practice Manager

Essential Health Physiotherapy has clinics across Brisbane and is growing fast. We are looking for our next Practice Manager to help us build on our already established multi-clinic healthcare business. You will work alongside the owner day-to-day to lead and inspire change through team culture and ensure all patients receive first-class care.

This role includes improving and innovating our business systems to effect productive change for our amazing team and high-demand services. We are looking for a passionate Practice Manager to be the gatekeeper of our already amazing team dynamic & culture.

What’s special about Essential Health Physiotherapy:

• We’ve grown to a team of 20+ passionate team members across 3 clinics (multiple health disciplines).
• We host a professional and personal development program that is second to none, with fortnightly, monthly & quarterly development sessions.
• An outstanding reputation and industry-leading marketing & branding; online and within the community.
• Two modern 120+ sqm facilities with private rooms, a private Gym/Studio.
• Dedicated & available business owners to ensure the greatest support and growth.

The benefits: we are not your average health clinic. We are a committed, fun & professional team working together to revolutionise healthcare in Australia. We’ve truly created an exceptional team culture, and we know that if we offer the best workplace & highest levels of support, we will attract the best team and get the best patient outcomes.

This is not a front-of-staff administration position but a true leadership role. You will receive personal discounts on all our services (Physio, Exercise Physiology, Dietetics, and Massage), Professional Development days and allowance, and performance bonuses. You will have the support & assistance of our generous owner, clinical lead, and admin team coordinator.

What your career journey looks like:

To begin with:

• You will work closely with the admin team to understand their daily routine.
• Learn & understand our fee structure & product options.
• Understand our payroll, accounting, rostering, marketing, communication processes, patient management and scheduling systems.
• Receive personalised support from our owner to help you better understand the role and responsibilities.
• Regular meetings & discussions with our owner, clinical lead and admin coordinator.

As you become more established in the role:

• You will take ownership of projects to effect change & help improve clinic operations.
• Execute changes to optimise existing systems, processes and policies.
• Innovate and map out new systems to improve admin & delivery workflow across the whole organisation.
• Bring new ideas to enhance our client journey and how people experience Essential Health Physiotherapy.

What’s involved in the role:

• Clear Communication: Bring value to our team and clients by presenting with amazing communication skills. Actively listens to our clients and team with empathy and care. Uses clear communication skills to provide positive solutions for our clients.
• Strong Customer Service: Selectively goes above and beyond for clients to create WOW experiences! Understands the importance of priming the client’s experience and enhances these areas where possible (sounds, smells, looks, feels of the environment/experience).
• Learning and Development: Is actively engaged in progressing the team and the experience we provide. Is active in keeping up to date with learning.
• Leadership and Management: Attends regular meetings and quarterly development sessions. Is active in attending external professional development courses/seminars/education where appropriate.
• Clinic Management & Leadership: Monitors and maintains KPI’s and business metrics to make sure that the business continues to stay healthy, grow and add more value to our community than ever before. Highly motivated, with a strong work ethic, and able to cope well under pressure. Assist in the recruitment and hiring of new awesome team members to make sure we are consistent in attracting top talent. Prioritise and delegate to effectively run multiple successful clinics at once.

About you:

• You are respectful of our clients, team members and the flow of the day by arriving at least 15 minutes before your scheduled start time.
• You are positive, happy, and abundant in communication with team, clients, referrers and suppliers.
• You live ‘above the line’ and take responsibility for personal and team actions whether individually at fault or otherwise.
• You are organised and can plan your quarter, month, week, and day to optimise effectiveness as part of the team.
• You contribute to team systems by creating, implementing, or optimising systems as appropriate.
• You are active in providing constructive feedback and ideas.
• You are an action taker and consistent in actioning and executing tasks at the highest level.
• Experience with Medicare, DVA, Private Health, WorkCover and NDIS is preferred.

If this sounds attractive to you, and you’re a Practice Manager looking for career progression and an exciting opportunity unlike anything the industry has to offer, then join our team.

Hours: This is a part-time role that encompasses a variety of responsibilities as part of the Essential Health Physiotherapy Family.