At a Glance
- Tasks: Lead clinic operations, manage staff, and ensure top-notch patient care.
- Company: Essendon Family Medical Clinic, a modern and supportive healthcare provider.
- Benefits: Collaborative culture, career growth, and a focus on quality improvement.
- Other info: Join a dedicated team committed to high-quality healthcare.
- Why this job: Make a real difference in patient care while leading a dynamic team.
- Qualifications: 2+ years in practice management and strong leadership skills required.
The predicted salary is between 66150 - 80850 $ per year.
We are seeking an experienced, proactive, and leadership-driven Practice Manager and Medical Receptionist to oversee the daily business operations and clinical governance of our clinic. Working closely with the Practice Principal, you will drive operational efficiency, financial performance, and team harmony, ensuring our clinical team can focus entirely on excellent patient care.
Key responsibilities:
- Recruit, onboard, train, and manage rosters for reception and administrative staff.
- Oversee performance management and foster a collaborative team culture.
- Fill in for reception role when needed.
- Manage the practice budget, supervise payroll, accounts payable/receivable, and optimise clinic billing workflows (bulk, private, and health schemes).
- Lead the practice through the RACGP accreditation cycle.
- Ensure absolute compliance with the Privacy Act, WHS legislation, and infection control standards.
- Act as the primary point of contact for independent contracting GPs, managing service agreements, billing percentages, and clinical schedules.
- Oversee the optimal use of practice software (e.g., Best Practice / MedicalDirector), cybersecurity compliance, and My Health Record integration.
- Coordinate with the local Primary Health Network (PHN) to implement quality improvement (QI) initiatives and management.
- Continue to carry out normal everyday operations of a medical receptionist in conjunction with said tasks, including greeting patients, taking phone calls, booking in patients, and any other medical admin needed.
About you:
- Minimum 2 years of experience as a Practice Manager or Senior Medical Administrator within an Australian General Practice setting (Essential).
- In-depth, practical knowledge of the Medicare Benefits Schedule (MBS), bulk billing, and private billing systems.
- Strong proficiency in mainstream GP clinical software Zedmed.
- Proven leadership skills with the ability to manage, motivate, and roster a diverse team.
- Exceptional interpersonal and conflict-resolution skills, with a professional approach to doctor and patient relations.
- A Diploma of Practice Management or relevant business qualification is highly regarded but not essential.
About us:
Essendon Family Medical Clinic is a well-established, modern family medical practice dedicated to providing high-quality, patient-centric healthcare to our local community. Our multidisciplinary team consists of GPs, dedicated practice nurses, and an experienced reception team. We pride ourselves on a supportive working environment, collaborative culture, and a commitment to continuous quality improvement.
Practice Manager & Clinic Operations Leader in Melbourne employer: Essendon Family Medical Clinic
Essendon Family Medical Clinic is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for professionals seeking to make a meaningful impact in healthcare. With a focus on continuous quality improvement and employee development, you will have the opportunity to grow your skills while ensuring our dedicated team can provide outstanding patient care. Located in Essendon VIC, the clinic offers a modern environment where your leadership and operational expertise will be valued and rewarded.
Contact Details:
Essendon Family Medical Clinic Recruitment Team
