Responsibilities
- Lead the design of Salesforce and MuleSoft solutions within assigned client engagements
- Translate business requirements into clear, fit‐for‐purpose technical solutions
- Define integration patterns, data flows, and non‐functional requirements in line with established standards
- Provide architectural guidance to delivery teams throughout the project lifecycle
- Review and assure solution designs to ensure quality, scalability, and alignment with best practices
- Act as an escalation point for complex technical and architectural issues within delivery engagements
Client Engagement
- Work collaboratively with clients to understand business processes, challenges, and technology landscapes
- Facilitate architecture and solution design workshops
- Provide trusted advisory support on platform capabilities, design trade‐offs, and future roadmap considerations
- Build and maintain strong working relationships with client stakeholders
Business Development & Growth
- Support pre‐sales activities including solution design, effort estimation, and proposal development
- Contribute to RFPs, SOWs, and change requests
- Identify opportunities to extend or enhance client engagements through additional services or solution optimisation
Leadership & Capability
- Provide technical leadership and mentoring to consultants and developers without formal line management responsibility
- Apply ERM architecture standards, patterns, and delivery assets consistently across engagements
- Support capability development within Salesforce and MuleSoft delivery teams
- Promote a culture of collaboration, quality, and continuous improvement within project teams
Governance, Risk & Compliance
- Identify and manage technical and delivery risks within client engagements
- Ensure solutions comply with ERM policies, information security requirements, and client standards
- Adhere to WH&S policies and safe work practices
- Escalate risks, issues, or incidents in a timely manner
Skills
- Demonstrated experience designing and delivering Salesforce solutions in enterprise or government environments
- Demonstrated experience designing and implementing integrations using MuleSoft, including API‐led and event‐driven architectures
- Strong understanding of enterprise integration patterns, data modelling, security, and non‐functional requirements
- Proven ability to translate business requirements into practical, scalable technical solutions
- Strong verbal and written communication skills, with the ability to engage both technical and non‐technical stakeholders
- Experience working in a consulting or professional services environment
- Strong problem‐solving skills, with the ability to manage complexity and ambiguity
- Ability to manage competing priorities across multiple client engagements
- Experience providing technical leadership, mentoring, or architectural guidance within delivery teams
- Familiarity with delivery governance, design assurance, and architectural standards
Selection Criteria
Essential:
- Proven Salesforce solution architecture experience
- Proven MuleSoft integration design experience
- Experience acting as the primary solution architect on complex delivery engagements
- Strong stakeholder engagement and communication capability
- Consulting or professional services experience
Desirable:
- Salesforce certifications (e.g. Application Architect, System Architect, or equivalent)
- MuleSoft certifications (e.g. MuleSoft Certified Developer or Architect)
- Experience working within large, integrated enterprise landscapes (e.g. ERP, data platforms, legacy systems)
- Experience contributing to pre‐sales activities, including solution design, estimates, RFPs, or SOWs
- Experience contributing to or applying architecture standards and design patterns
- Experience mentoring or coaching consultants and developers
Solution Architect employer: ERM
ERM is an exceptional employer that fosters a collaborative and inclusive work culture, providing Finance Managers with the opportunity to engage in meaningful financial operations while ensuring compliance with local regulations. Employees benefit from ongoing professional development, a supportive team environment, and the chance to contribute to impactful projects across Australia, making it a rewarding place to grow your career.
