At a Glance
- Tasks: Join Ericsson's NOC team to enhance mobile core and IP network services.
- Company: Ericsson, a leader in telecommunications with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with mentoring opportunities and career advancement.
- Why this job: Make a real impact in the tech world while solving complex challenges.
- Qualifications: Degree in IT or related field and 5+ years in telecom or network engineering.
The predicted salary is between 70740 - 86460 $ per year.
Join Ericsson’s Network Operations Centre (NOC) Back Office team and help deliver reliable, high-performing mobile core and IP network services.
You will provide deep technical expertise, lead complex investigations, support customers, and improve operational performance, processes, and service quality.
- You will
- Provide technical support across packet-core, IP, security, and infrastructure environments.
- Investigate and resolve complex hardware, software, performance, and service issues in live networks.
- Lead incident investigations with customers, system design, support, front-office, project, and field teams.
- Prepare and validate implementation proposals, corrective actions, system changes, and preventive maintenance activities.
- Represent Ericsson in technical customer meetings and contribute to network-performance improvements.
- Support service, incident, customer, project, process, security, audit, and operational reporting activities.
- Coach less-experienced engineers and promote consistent operational practices.
- Prioritize work and make timely decisions that protect service quality, availability, and SLA commitments.
- Participate in emergency call-out and 24x7 support rotations as required.
- To be successful in this role, you must have
- A degree or equivalent experience in telecommunications, information technology, computer engineering, or a related field.
- At least five years of experience in telecommunications, IT operations, network engineering, or a similar environment.
- Strong knowledge of LTE and dual-mode core networks, packet-core elements, signaling, and network topology.
- Understanding of LTE protocols, including IP, S1AP, SCTP, GTP, Diameter, LDAP, and SOAP.
- Strong TCP/IP and routing knowledge, including MPLS, OSPF, BGP, IS-IS, EVPN, GRE, VRRP, and Qo S.
- Experience troubleshooting routers, switches, firewalls, load balancers, and Linux-based systems.
- Excellent knowledge of Kubernetes architecture and operations in a core-network environment.
- Experience with Cisco technologies; knowledge of Juniper, Ericsson-Redback, F5, Wireshark, or MRTG is an advantage.
- Proven complex-problem-solving ability and strong written and spoken English communication skills.
- Customer focus, analytical thinking, planning, collaboration, and the ability to perform under pressure.
- Willingness to work shifts, on-call assignments, and other hours required by the operation.
- Leadership and operational excellence
- Demonstrates deep technical expertise and guides teams through complex issues.
- Communicates clearly with engineers, management, and customers.
- Builds team capability through mentoring, constructive feedback, and development support.
- Makes timely, evidence-based decisions during incidents and operational challenges.
- Owns outcomes, manages priorities, and ensures service, quality, and SLA objectives are achieved.
- Additional experience that would be an advantage
- Experience with Ericsson core-network solutions, Mini-Link TN, LTE/5G e Node B or g Node B environments.
- Knowledge of TCP/IP WAN configuration, capacity planning, and managed-services operations.
- Scripting or programming experience in Unix shell, Perl, C++, or Visual Basic.
- #J-18808-Ljbffr
Core Operations Engineer in Ryde employer: Ericsson
As the Head of Service Management, you'll thrive in a dynamic environment that champions operational excellence and continuous improvement. Our culture prioritises collaboration and innovation, offering you the chance to lead and mentor teams while driving impactful service delivery across multiple locations. With a commitment to employee growth and a focus on strategic leadership, we provide a rewarding workplace where your expertise will be valued and your career can flourish.
We think you need these skills to ace Core Operations Engineer in Ryde
Technical Expertise in Telecommunications
Network Engineering
LTE and Dual-Mode Core Networks
Packet-Core Elements
Signalling and Network Topology
Understanding of LTE Protocols (IP, S1AP, SCTP, GTP, Diameter, LDAP, SOAP)
TCP/IP and Routing Knowledge (MPLS, OSPF, BGP, IS-IS, EVPN, GRE, VRRP, QoS)
