At a Glance
- Tasks: Resolve member complaints and deliver positive outcomes with a focus on service excellence.
- Company: Join Equip Super, a purpose-driven organisation prioritising member wellbeing.
- Benefits: Enjoy flexible working, career growth opportunities, and discounts on health, fitness, and more.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a meaningful difference in members' lives while developing your skills in a supportive environment.
- Qualifications: Experience in superannuation and strong communication skills are essential.
The predicted salary is between 62100 - 75900 $ per year.
Join a purpose led organisation where people come first and every role helps to contribute to better retirement outcomes for our members. At Equip Super, we’re focused on helping our members prepare for, and enjoy financial freedom in retirement. As a profit‑to‑member industry superannuation fund, everything we do is guided by strong governance, long term thinking and high quality service. With a strong national presence, we’re proud to serve our valued Members all across Australia.
We are a supportive, purpose driven organisation with a member and people centred culture. We support genuine flexible and hybrid working, diverse opportunities for learning, development, and career growth and our people have access to a range of benefits and discounts spanning wellbeing, health, fitness, technology, entertainment and shopping.
As a Complaints Consultant at Equip Super, you will be empowered to deliver positive outcomes for our members by managing and resolving complaints in a fair, timely and member focused manner. In this role, you will investigate complaints, identify root causes, collaborate with stakeholders across the business, and deliver effective resolutions that balance member needs with regulatory and business requirements. You will prepare professional complaint responses, maintain accurate records, analyse complaint trends, and contribute to continuous improvement initiatives that enhance both member experience and organisational performance. You will also support compliance obligations and assist with external dispute resolution matters where required.
To be successful in this role and business you will be a member focused professional with strong communication and analytical skills, exceptional attention to detail, and the ability to manage competing priorities while maintaining a high standard of service. While experience working in a Complaints role is advantageous, experience in Superannuation is required. This is an excellent opportunity for someone who is passionate about resolving issues, driving service excellence, and making a meaningful difference to member outcomes.
Not sure you meet every requirement? We encourage you to apply. We value diverse perspectives and potential. Our Commitment to Inclusion: Equip Super is committed to creating an inclusive, safe, and equitable workplace. We welcome applications from people of all backgrounds, identities, and experiences including First Nations peoples, culturally and linguistically diverse communities, LGBTQIA+ people, people with disability, and those returning to the workforce. If you require adjustments at any stage of the recruitment process, we’re here to support you.
Member Complaints Consultant in Melbourne employer: Equip Super
Equip Super is an exceptional employer that prioritises a supportive and purpose-driven culture, making it an ideal place for those looking to thrive in their careers. With a strong focus on member service and collaboration, employees benefit from flexible working arrangements, diverse learning opportunities, and a comprehensive range of wellbeing and lifestyle perks. Located in Melbourne, our team is dedicated to delivering high-quality support to members across Australia, fostering both personal and professional growth in a dynamic environment.
