At a Glance
- Tasks: Manage and resolve member complaints while ensuring a fair and timely process.
- Company: Equip Super Pty Ltd, dedicated to enhancing member experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and member satisfaction.
- Why this job: Make a real difference in members' lives by resolving their concerns effectively.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 62100 - 75900 $ per year.
Equip Super Pty Ltd is seeking a Complaints Consultant to manage and resolve member complaints in a fair, timely and member-focused manner. You will investigate issues, identify root causes, and collaborate with stakeholders to deliver effective resolutions that balance member needs with regulatory requirements.
You will prepare responses, maintain records, analyse complaint trends, and contribute to continuous improvement that enhances member experience and organisational performance.
Member Complaints Specialist – Superannuation in Melbourne employer: Equip Super Pty Ltd
Equip Super Pty Ltd is an exceptional employer that prioritises a supportive and collaborative work culture, fostering employee growth through continuous training and development opportunities. Located in a vibrant area, the company offers competitive benefits and a commitment to work-life balance, making it an ideal place for professionals seeking meaningful and rewarding careers in superannuation.
