Customer Solutions Coordinator | South Melbourne
Join an award-winning team that actually wins awards.
We coordinate medical assessments and pathology testing for insurance applications. You'll help clients navigate their testing requirements, talk to clinics and doctors daily, and solve problems before they become problems.
What you'll do
You’ll spend your day on the phone and email with clients, GP clinics, pathology labs, and medical practices. Arranging appointments, chasing reports, following up until everything's done. Some conversations are easy, some aren't. You’ll handle both.
You’ll keep detailed records in Salesforce so anyone can pick up a case and know exactly where it's at. When something's stuck, you’ll figure out how to unstick it.
What we need
- 2+ years in admin or customer service
- Strong phone skills (you’ll be on calls a lot)
- Typing minimum 45 wpm
- Confident on a Mac
- Someone who follows up without being reminded
Medical admin, insurance, or Salesforce experience helps but isn't essential. We’ll train the right person.
What you get
- Competitive salary
- South Melbourne location
- Modern office, Mac setup
- Genuine work-life balance
- A team that supports each other
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Customer Solutions Coordinator in Melbourne employer: EQ Pathology Pty.
EQ Pathology Pty. offers a collaborative work environment that values initiative and work-life balance. Employees have the opportunity to develop their skills in customer service and medical administration while working with a supportive team. The company provides training for those new to the industry, ensuring growth opportunities for all staff members.
