At a Glance
- Tasks: Manage and maintain IT infrastructure while providing technical support to internal teams.
- Company: Join EPX Limited, a global leader in building performance optimisation.
- Benefits: Enjoy hybrid working, competitive salary, and mental health leave.
- Other info: Collaborative global team with excellent career growth opportunities.
- Why this job: Be part of a fast-growing sector focused on sustainability and innovation.
- Qualifications: Bachelor’s degree in IT or related field with 7 years of experience.
The predicted salary is between 90000 - 110000 $ per year.
EPX Limited is a global leader in building performance optimisation.
Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes.
With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment — one building at a time.
The role
We are looking for an IT Specialist to manage and maintain EPX’s IT infrastructure, documentation, policies and procedures, while providing practical technical support to internal stakeholders.
This role plays a key part in keeping our systems secure, reliable and efficient across our global operations, supporting cybersecurity compliance, user access, enterprise applications and day-to-day IT service delivery.
What you’ll do
- Administer and maintain servers, cloud services, enterprise applications, hardware and software systems.
- Monitor system performance, manage IT tickets, run diagnostics and maintenance, and support reliable system uptime.
- Manage user access permissions, including onboarding staff onto IT systems and supporting identity management processes.
- Support cybersecurity and compliance by evaluating risks, monitoring security protocols, and helping protect company data and systems.
- Maintain IT policies, procedures and technical documentation in partnership with the Head of IT, Manufacturing & Compliance.
- Provide Tier 1 and Tier 2 support for hardware, software and network issues, including support by phone, email and in person.
- Train and guide staff on IT tools, cybersecurity awareness and best‑practice use of company systems.
- Prepare technical reports, KPIs and updates for senior stakeholders in clear, business-friendly language.
What you bring
- Bachelor’s degree in Information Technology, Computer Science or a related field, with relevant IT certifications preferred.
- Minimum 7 years’ experience in IT infrastructure, systems administration and end-user support roles.
- Experience with Microsoft 365, Azure Active Directory, Microsoft Intune, Exchange, cloud platforms and enterprise applications.
- Strong knowledge of cybersecurity, data privacy, firewalls, protocols, backups, networking and device management.
- Proven ability to diagnose and resolve technical issues across Windows, mac OS, Linux, network environments and cloud-based administration tools.
- Strong documentation, analytical, problem-solving and reporting skills, with excellent attention to detail.
- Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
- A proactive, collaborative and organised approach, with the ability to prioritise work across multiple regions and time zones.
What we offer
- Hybrid working conditions (3:2) - 3 days in the office/on site and 2 days working from home
- Competitive salary and benefits, including Mental Health Leave
- Career growth opportunities with senior leadership exposure
- Be part of the fast-growing prop-tech sector focused on sustainability
Why EPX?
At EPX, our values guide everything we do
Customer Obsessed Innovative by Nature Trusting & Trusted Always Better
You’ll join a supportive, collaborative, global team committed to continuous improvement and delivering genuine impact for customers and the planet.
Visit our website to find out more
- EPX | Energy Efficiency & Cost Reduction for Buildings
- To be eligible for this role, you must have the legal right to work in Australia.
This includes Australian citizens, permanent residents, New Zealand citizens, and holders of a valid visa permitting employment in Australia.
Please indicate on your CV whether you are an Australian citizen, permanent resident, New Zealand citizen, or visa holder, and provide details of any visa you currently hold.
- If you currently reside outside of the Greater Sydney area, please indicate on your CV whether you would be willing to travel to the office 3 times a week or relocate if successful.
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IT Specialist in North Sydney employer: epx
EPX is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work environment that fosters collaboration and flexibility. As a Customer Success Manager, you'll have the opportunity to engage with strategic customers in the rapidly evolving prop-tech sector, while benefiting from competitive salaries, mental health leave, and direct exposure to senior leadership. Join us in making a meaningful impact on energy efficiency and sustainability, all while being part of a supportive and innovative team culture.
