At a Glance
- Tasks: Lead a global team to ensure top-notch customer support and operational excellence.
- Company: Epsilon, a dynamic company based in Brisbane with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a collaborative environment that values continuous improvement and teamwork.
- Why this job: Make a real difference by enhancing customer experiences on a global scale.
- Qualifications: Experience in customer support leadership and strong operational skills.
The predicted salary is between 50715 - 61985 $ per year.
Epsilon in Brisbane seeks a Team Lead, Global Customer Support to oversee day-to-day leadership, operational performance and service delivery for the Global Customer Support function. This role ensures support services meet SLAs and deliver a consistently high-quality experience.
You will lead a globally distributed team, drive incident and change management, knowledge sharing, and continuous improvement, partnering with Platform Operations, Engineering, Product and Customer Success to enhance.
Global Customer Support Team Lead — Ops & Excellence in Brisbane employer: Epsilon
Epsilon Retail Media is an exceptional employer that prioritises innovation and collaboration, making it an ideal place for a VP of Software Engineering. With a strong focus on employee growth through learning and development programs, flexible work options, and a supportive work culture, team members are empowered to thrive in their roles. Located in a vibrant area, the company also offers unique benefits such as additional annual leave and gym memberships, ensuring a healthy work-life balance.
