At a Glance
- Tasks: Lead a global team to deliver exceptional customer support and improve service quality.
- Company: Join Epsilon, a dynamic company within Publicis Groupe.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Other info: Be part of a globally distributed team with a focus on continuous improvement.
- Why this job: Make a real impact by advocating for customers and driving service improvements.
- Qualifications: Experience in leadership and customer support in a SaaS environment.
The predicted salary is between 49500 - 60500 $ per year.
Epsilon, a Publicis Groupe company, is seeking a Team Lead, Global Customer Support in Brisbane to guide day-to-day operations and ensure exceptional support delivery.
You will lead a globally distributed team and drive incident management, problem resolution, and knowledge management to improve service quality.
The role focuses on leadership, coaching and customer advocacy as part of a Saa S environment, with a strong emphasis on SLAs, performance metrics and continual service improvement.
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Global Customer Support Team Lead – Remote in Brisbane employer: Epsilon Ltd
Epsilon Ltd offers a dynamic work environment focused on leadership and professional development, particularly in the realm of Global Customer Support. Employees benefit from a strong emphasis on operational excellence and continuous improvement practices, fostering a culture of customer advocacy and teamwork. The company provides opportunities for growth within a globally distributed team, ensuring that staff are equipped to deliver high-quality support services.
