GRAVEYARD SUPERVISOR -Full-Time 4 day week
Gaming Supervisor Full-Time 4 day week (Graveyard Shift)
Epping Plaza Hotel
Epping Plaza Hotel is seeking an experienced and motivated Full-time Gaming Supervisor to join our professional team in an overnight graveyard shift role. This position is ideal for a hospitality professional who thrives in a fast-paced environment, has exceptional problem-solving abilities, and can confidently oversee gaming operations while delivering outstanding customer service.
Casual is also optional.
Key Responsibilities
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Supervise all overnight gaming room operations
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Ensure compliance with Victorian gaming, liquor, and responsible gambling legislation
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Deliver exceptional customer service and build positive guest relationships
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Lead, mentor, nurture, and support team members to achieve individual and venue goals
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Foster a positive team culture focused on service excellence, accountability, and continuous improvement
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Monitor gaming floor activity and assist patrons with gaming machine enquiries
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Perform gaming, cash, and operational audits
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Conduct security and venue compliance checks
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Handle large cash transactions accurately and professionally
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Balance tills, process payouts, and maintain cash control procedures
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Prepare and serve beverages in accordance with RSA requirements
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Maintain venue presentation, cleanliness, and stock levels
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Promote venue memberships, loyalty programs, and current promotions
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Respond effectively to customer concerns, incidents, and operational challenges
About You
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Minimum 2 years' experience in a Gaming Supervisor or similar leadership role within a hotel, club, or casino environment
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Exceptional problem-solving and decision-making skills
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Has a hands-on approach to leadership, actively supporting the team and leading by example
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Strong cash handling, reconciliation, and auditing experience
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Proven ability to coach, develop, and support team members to achieve high performance standards
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Thorough understanding of Victorian gaming compliance and responsible gambling requirements
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Experience across gaming, bar service, wagering, and customer service operations
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Confident communicator with excellent leadership skills
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Ability to remain calm and professional under pressure
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Highly reliable, organised, and self-motivated
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Comfortable working independently during overnight shifts
Essential Requirements
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Current Victorian RSA Certificate
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Current Victorian RSG Certificate
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Current Victorian Gaming Employee License
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Availability to work overnight graveyard shifts, including weekends and public holidays
Desirable (Not Essential)
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TAB Accreditation (TAB Basics and/or Advanced)
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First Aid Certificate
What We Offer
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Supportive and professional team environment
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Ongoing training and development opportunities
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Career progression pathways
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Opportunity for permanent full-time employment for the right candidate
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GRAVEYARD SUPERVISOR -Full-Time 4 day week in Melbourne employer: Epping Plaza Hotel
Epping Plaza Hotel is an exceptional employer that fosters a supportive and professional team environment, perfect for those looking to thrive in the hospitality industry. With ongoing training and development opportunities, as well as clear career progression pathways, employees are encouraged to grow and excel in their roles. The unique overnight graveyard shift offers a dynamic work culture where you can make a significant impact while enjoying the benefits of working in a vibrant location.
