At a Glance
- Tasks: Lead daily operations and ensure top-notch service delivery for Epiroc equipment.
- Company: Join Epiroc, a global leader in mining and infrastructure innovation.
- Benefits: Competitive pay, company vehicle, education support, and family assistance programs.
- Other info: Exciting opportunities for professional development in a values-driven environment.
- Why this job: Make a real impact in a dynamic industry while growing your career.
- Qualifications: Mechanical trade qualifications and strong leadership skills required.
The predicted salary is between 82800 - 101200 $ per year.
Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. We are currently seeking a Service Manager to join our team in Mackay, QLD. In this pivotal role, you will be responsible for overseeing the day-to-day operations and management of Epiroc equipment and resources at the customer site, ensuring seamless service delivery and operational excellence.
Key Responsibilities:
- Manage customer expectations and consistently deliver outstanding service
- Oversee daily activities to meet business objectives and ensure timely service delivery
- Manage service job costs, including labor and resource allocation
- Monitor and manage work in progress to ensure project milestones are met
- Prepare and submit reports, ensuring accuracy and timeliness
- Adhere to OHS, Quality, and Environmental policies, both for Epiroc and our customers
- Complete KPI-related tasks and provide regular reporting on performance
- Perform other administrative duties as required
Key Requirements:
- Mechanical trade qualifications or equivalent
- Proven leadership and people management skills
- Extensive experience in maintaining surface/underground mining equipment, hydraulic repairs, diagnostics, and low-voltage electrical repairs
- Experience in both preventative and breakdown maintenance
- Strong customer service skills with a professional and proactive approach
- High level of computer literacy and administrative skills
- Excellent communication skills with the ability to interact at all levels of the organization
Location: Mackay, QLD
What We Offer:
- A competitive remuneration package that includes a company-supplied vehicle
- Salary continuance insurance
- Novated leasing options
- Paid parental leave
- Education assistance to support your professional growth
- An Employee Assistance Program for you and your family
As part of Epiroc, a values-driven company, you will have access to exciting opportunities for career development and be supported in achieving your professional goals.
Service Centre Manager employer: Epiroc
At Schramm Powered By Epiroc, we pride ourselves on fostering a dynamic work culture that values safety, quality, and continuous learning. As a Lead Heavy Diesel Mechanic, you will not only lead a team of skilled technicians but also have access to extensive training and development opportunities, ensuring your professional growth in the thriving mining sector of Australia. Join us for a rewarding career where your expertise will make a significant impact on our operations and the success of our apprentices.
