At a Glance
- Tasks: Lead a high-performing service operation in the mining industry and drive operational performance.
- Company: Join Epiroc, a global leader in mining and infrastructure solutions.
- Benefits: Enjoy competitive salary, career growth, and education assistance.
- Other info: Be part of a culture focused on innovation, collaboration, and customer success.
- Why this job: Make a real impact while leading a talented team in a dynamic environment.
- Qualifications: Strong leadership skills and technical knowledge in mining or heavy equipment.
The predicted salary is between 49500 - 60500 $ per year.
Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables.
This is an exciting opportunity to lead a high-performing service operation in one of Australia's most significant mining regions. You will play a critical role in driving operational performance, developing your team, strengthening customer relationships, and ensuring outstanding service delivery across the Goldfields.
About the Role
As Service Centre Manager, you will be responsible for the overall leadership and performance of the Kalgoorlie Service Centre. You will oversee the safe and efficient delivery of service operations, manage customer expectations, drive financial performance, and foster a culture focused on accountability, teamwork, and continuous improvement.
Key Responsibilities
- Lead and develop a team of service professionals, fostering a culture of safety, accountability, and high performance.
- Build and maintain strong customer relationships through consistent service excellence.
- Manage operational activities to ensure safety, quality, productivity, and financial targets are achieved.
- Monitor and control service costs, labour utilisation, Work in Progress (WIP), and resource allocation.
- Drive continuous improvement initiatives to optimise service delivery and business outcomes.
- Ensure compliance with Epiroc and customer health, safety, environmental, and quality standards.
- Deliver accurate operational and financial reporting, including KPI monitoring and performance analysis.
- Support business growth through identifying opportunities to improve customer value and operational efficiency.
About You
To be successful in this role, you will bring a combination of strong technical knowledge, leadership capability, and commercial acumen. You will ideally possess:
- Mechanical trade qualification or equivalent technical background.
- Proven leadership experience within mining, heavy equipment, maintenance, or related industries.
- Strong understanding of surface and/or underground mining equipment maintenance and repair practices.
- Experience managing operational budgets, labour performance, WIP, and service profitability.
- Demonstrated ability to lead teams through change, coach employees, and build engagement.
- Strong communication, planning, and organisational abilities.
- High level of computer literacy and proficiency with service management systems and reporting tools.
Why Join Epiroc?
At Epiroc, our people are our greatest asset. We invest in our employees and provide opportunities for career growth across Australia and our global business. Our employees enjoy:
- Competitive salary package.
- Company vehicle.
- Salary continuance insurance.
- Novated leasing options.
- Paid parental leave.
- Education assistance and professional development support.
- Employee Assistance Program (EAP) for you and your family.
- Career advancement opportunities within a global organisation.
- A culture built on innovation, collaboration, and customer success.
If you're ready to lead a talented team, make a real impact, and build your career with a global industry leader, we want to hear from you.
Service Centre Manager employer: Epiroc Australia
Epiroc Australia offers a dynamic work environment focused on innovation and excellence in the mining and infrastructure sectors. Employees benefit from opportunities for professional growth, collaboration with passionate teams, and a commitment to health and safety. The company values customer success and fosters a culture of continuous improvement.
