At a Glance
- Tasks: Lead exciting projects for Australian clients in legal services and technology.
- Company: Join Epiq, a values-driven community focused on integrity and collaboration.
- Benefits: Flexible work environment, professional growth opportunities, and a supportive culture.
- Other info: Dynamic role with potential for extension based on portfolio demand.
- Why this job: Make a real impact in the legal field while developing your project management skills.
- Qualifications: 5+ years in project management or client services, strong communication skills required.
The predicted salary is between 123300 - 150700 $ per year.
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Location: Epiq, Australia
Department: Client Services
Contract Term: Six-month contractor engagement
The contractor will provide dedicated project management capacity for the Australian portfolio during a period of increased activity and complex matter support. The role requires availability to commence promptly and contribute with accelerated ramp-up, working closely with APAC and global delivery teams. Performance and ongoing business requirements will be reviewed during the engagement; any extension beyond six months will be subject to portfolio demand.
About the Role
We are seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.
A successful candidate will:
- Deliver Australian client projects on time and within budget.
- Maintain high client satisfaction and retention.
- Successfully manage multiple concurrent matters with minimal escalation.
- Drive operational excellence and strong performance.
- Build trusted relationships with key Australian clients and stakeholders.
Key Responsibilities
- Client Relationship Management
- Serve as the primary day-to-day contact for assigned Australian clients and matters.
- Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
- Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
- Proactively manage client expectations, risks, escalations, and changing requirements.
- Project Delivery
- Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
- Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
- Develop and maintain project plans, timelines, status reports, and risk registers.
- Monitor project progress and ensure adherence to agreed service levels and deadlines.
- Drive successful completion of project milestones and deliverables.
- eDiscovery & Data Management
- Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
- Understand eDiscovery best practices and assist clients with workflow recommendations.
- Review project specifications and ensure deliverables meet client requirements.
- Assist clients with platform usage, reporting, and workflow optimization.
- Stakeholder Coordination
- Work closely with Operations, Review Management, Technical Services, and Account Management teams.
- Participate in client service reviews and post-project lessons learned sessions.
- Support weekend and after-hours coverage requirements when necessary for critical Australian matters.
- Risk & Escalation Management
- Identify project risks early and implement mitigation plans.
- Escalate issues appropriately while driving ownership toward resolution.
- Maintain high standards of quality control and client satisfaction.
Required Qualifications
- 5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
- Demonstrated experience managing complex client-facing projects.
- Strong stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with legal, regulatory, investigation, or government-related matters.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience supporting Australian legal, regulatory, or investigation, public enquiry matters.
- Knowledge of eDiscovery workflows and industry best practices and working across global teams.
- Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.
Client Services Project Manager – Australia in Canberra employer: Epiq Systems, Inc.
At Epiq, we pride ourselves on being an exceptional employer that fosters a values-driven culture where integrity and relentless service are at the forefront. Our commitment to employee growth is evident through enterprise-wide learning opportunities and a flexible work environment that respects life beyond work. Located in Australia, you will have the chance to engage in meaningful projects while building trusted relationships with key clients, all within a supportive community that celebrates diversity and collaboration.
