Indopac Account Coordinator in Brisbane

EPE is a great Australian success story. As a veteran owned business, we partner with over 20 Commonwealth agencies to deliver specialist capability, training, through life support and project management. In 2020, we were honoured with the NZDF Minister for Defence Award for Excellence, and today we continue to expand with strong operations across the U.S., Europe and Southeast Asia. Many of our team members bring valuable experience from Defence and law enforcement backgrounds. Protecting and supporting people is at the heart of who we are. At EPE, we foster a workplace that is safe, inclusive and enjoyable; a place where people are proud to come to work every day.

This is a unique opportunity to join our growing international team as the INDOPAC Account Coordinator. You’ll be based in our Spring Hill office and report to the General Manager INDOPAC. You will coordinate the delivery of specialist capability to Defence and law enforcement clients across the Indo-Pacific region. You will be the main point of contact for clients from purchase order through to delivery, acceptance and ongoing support. You’ll work closely with OEM suppliers, our Sales Administrator, Training team and Capability Managers. The role involves regular travel within Australia, to New Zealand and across the INDOPAC region to conduct acceptance testing, deliver training and support business development activities.

Key Responsibilities

• Assist and coordinate the delivery of EPE International projects to INDOPAC clients, from receipt of Purchase Order through to acceptance.
• Act as the primary point of contact for clients, managing expectations and responding to requests for updates, documentation and technical information.
• Work with the Sales Administrators to ensure purchase orders accurately reflect required configurations and technical detail.
• Liaise with OEM suppliers to confirm configuration and technical specification.
• Travel to client locations to conduct conformance and quantity checks, record serial numbers and carry out EPE Acceptance Testing.
• Facilitate and deliver equipment training to end users, in conjunction with the EPE Training team and OEM training providers.
• Be the primary point of contact for maintenance RMA matters, including basic fault-finding with client representatives.
• Support EPE International Business Development through product demonstrations, trade shows and user trials.

Essential Qualifications and Experience:

• Minimum 5 years military and/or first responder operational experience, or minimum 5 years’ experience in a commercial environment working with Defence and Law Enforcement agencies.
• Technical/user experience in one or more core EPE capabilities, including EOD & Search, EOR, CBRN, tactical ISR systems, unmanned ground and aerial systems, exploitation, cyber and counter drone systems.
• Understanding of international freight and logistics, including export controls.
• Proven ability to manage multiple projects at a time with strict attention to detail.
• Demonstrated ability to communicate, present and influence credibly and effectively.
• Competent in MS Office.
• Ability and willingness to travel internationally on a regular basis.
• Cert IV in Training and Assessment.

Personal Attributes

• Self-motivated, with the ability to work independently towards EPE intent or as part of a team.
• Able to handle a fast-paced and evolving environment with multiple deadlines.
• Builds strong, lasting relationships with clients and suppliers.
• Contributes to a client-centred, entrepreneurial, can-do culture.

Why Join EPE?

• Competitive remuneration package.
• Bonuses and incentives – performance bonuses, profit sharing and staff awards.
• Tuition reimbursement – assistance with education and professional development costs.
• International travel and exposure across the Indo-Pacific region.
• Many company events – Melbourne Cup, Christmas and EOFY Party to name a few.
• Charity team building events.
• Employee discounts on services through our HRIS system.
• Great work environment.
• Free onsite parking.

We are committed to building a workforce that reflects the diverse society in which we live and work and strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds. To be eligible to apply for this position you must be an Australian citizen. Formal offer of employment is also subject to standard pre-employment checks including medical and other background checks.