At a Glance
- Tasks: Be the go-to person for clients, managing quotes and ensuring smooth sample dispatch.
- Company: Join Intertek Envirolab, a leading lab with a focus on quality and service.
- Benefits: Gain valuable experience in a supportive team and enhance your career in a dynamic environment.
- Other info: Enjoy a collaborative culture with opportunities for growth and learning.
- Why this job: Make a real impact in client service while working in a scientific setting.
- Qualifications: 1+ years in client service, a valid driver’s licence, and a passion for science.
The predicted salary is between 47250 - 57750 $ per year.
Introduction
About the company
Intertek Envirolab, comprising Envirolab Services and Labtec Auckland, provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring, and product formulation and agrichemicals.
We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry, and the general public by providing great service and quality.
Description
A client service and sales-focused role where you will be the main point of contact for clients, preparing quotes, managing sample dispatch, coordinating deliveries, maintaining customer support and providing sales oversight.
This position requires an individual who can work independently, has an interest in scientific laboratory operations, can solve problems quickly, and manage competing priorities effectively.
Responsibilities
- Act as the main contact for clients – prepare and follow up on quotes, resolve sales enquiries.
- Manage client calls and emails, providing advice on Envirolab’s testing services, sample preservation, and equipment requirements.
- Assembling, labelling and preparing sample bottle packs with the appropriate preservation chemicals depending on the order requirements.
- Picking up samples from customers and dropping off orders (own vehicle required).
- Receiving, packaging, and sending samples to our Sydney, Melbourne, and Perth laboratories.
- Monitoring and managing stock levels to ensure operational efficiency.
- Maintaining accurate records and client interactions in the CRM system.
- Supporting general office administration tasks as required.
Skills and Experiences
About You
The right candidate will possess
- A valid driver’s licence and own reliable transport.
- 1+ years of experience in client service and sales roles.
- A science qualification or laboratory operations background is preferred.
- Exceptional organisational skills and the ability to maintain multiple priorities.
- Attention to detail and strong communication skills.
- Experience using CRM and Microsoft Office systems.
At Intertek Envirolab, you’ll be part of a supportive team environment led by industry experts.
We are client-focused and pride ourselves on our excellent reputation.
You will have the opportunity to contribute to business success while advancing your career in a dynamic setting.
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Client Service / Sales Assistant in Darwin employer: Envirolab Group
Intertek Envirolab is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for those looking to grow in the client service and sales field. With a focus on employee development and a commitment to quality service, you will have the chance to work alongside industry experts while contributing to meaningful projects in a dynamic laboratory environment. Located in Auckland, this role offers unique opportunities to engage with diverse clients and enhance your skills in a thriving sector.
