At a Glance
- Tasks: Provide top-notch reception and admin support to enhance resident experiences.
- Company: Join Quintess Retirement Community, a vibrant place for over 65's.
- Benefits: Gain valuable experience in a supportive environment with a focus on community.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in the lives of residents and their families every day.
- Qualifications: Experience in customer service or admin roles; strong communication skills required.
The predicted salary is between 28350 - 34650 $ per year.
The Office Coordinator plays a vital role in delivering exceptional front-line reception and administrative support to the entire team at Quintess Retirement Community. This role is central to ensuring a consistently high standard of customer service and administrative efficiency, contributing directly to the positive experiences of residents, families, visitors, and staff. As a valued member of the team, the Office Coordinator provides professional, personable, and confidential administrative services that support the smooth day-to-day functioning of the community. The role requires strong interpersonal skills, the ability to multitask, and a calm, solutions-focused approach to communication and service delivery.
Key responsibilities
- Greet and assist residents, families, visitors, and contractors in a friendly, respectful, and professional manner
- Manage incoming calls and emails, directing enquiries appropriately and responding to general queries
- Maintain the presentation and organisation of the reception, office areas and community centre
- Provide administrative support to the Village Manager and broader team as required
- Provide relief for periods of leave for the Village Manager
- Coordinate with residents to plan and organise activities and events, including maintaining and updating calendars, and developing news highlights and updates to keep residents informed, engaged and connected
- Manage mail and deliveries, including incoming/outgoing correspondence
- Maintain accurate records and assist with data entry tasks as required
- Coordinate room bookings and support the organisation of onsite events or appointments
- Uphold confidentiality and privacy standards in all resident and business-related matters
About you
- Previous experience in a receptionist, administrative, or customer service role
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Confident phone manner and written communication skills
- Warm, approachable, and professional communication style
- Excellent interpersonal and customer service skills
- Strong organisational and time management abilities
- Ability to handle multiple tasks calmly and efficiently
- High level of attention to detail
- Discretion and confidentiality in handling sensitive information
- Current Police Check (or willingness to obtain)
About us
Quintess Retirement Community is a newly completed retirement community for over 65's committed to delivering exceptional service and support to residents, families, and staff.
Office Coordinator in Brisbane employer: Entero
Entero offers a supportive work environment where employees play a vital role in enhancing the experiences of residents and visitors. The company values strong interpersonal skills and provides opportunities for professional development within the community. Employees can expect a collaborative atmosphere that prioritizes customer service and administrative efficiency.
