Surgical Medical Receptionist Casual with potential to move to part-time
Casual Medical Receptionist | Join Our Dynamic National ENT Team!
Are you passionate about healthcare and dedicated to delivering exceptional patient service? Join our friendly, professional team at ENT Clinics Tugun, a part of a leading network of National ENT Medical Specialists with locations in Queensland, Sydney, and Melbourne.
We're currently seeking a Casual Surgical Medical Receptionist with potential to move to permanent part-time. We provide top-notch administrative support to our surgeons, ensuring seamless patient care. If you're looking for a rewarding role where no two days are the same, this could be the perfect opportunity for you!
About the Role:
This role is ideal for someone who thrives in a dynamic and patient-centered environment. The work will be over Monday - Friday.
As a key member of our team, you'll be instrumental in providing high-quality service to our patients and ensuring smooth clinic operations.
Your Key Responsibilities:
Deliver exceptional customer service: Greet patients with a warm, welcoming attitude and assist with their needs.
Manage appointments: Answer phone calls, emails, and handle patient bookings efficiently.
Co-ordinate theatre bookings: manage bookings, provide surgical quotes and paperwork
Liaise with healthcare professionals: Coordinate with specialists, hospitals, and health funds.
Billing and administration: Process Medicare/DVA/WorkCover/TAC payments, manage patient accounts, and ensure accurate medical records.
Prepare clinical equipment: Set up and sterilize instruments for consultations and surgeries.
Ensure smooth operations: Provide support with patient reports, letters, and liaising with referring doctors.
What We're Looking For:
A warm, articulate communicator who excels at customer service and can put patients at ease.
Someone with a proactive, flexible, and positive attitude who enjoys working both independently and as part of a dynamic team.
Prior experience in a medical clinic and surgical bookings is preferred but not essential—we'll provide training for the right candidate.
Proficiency with medical software (e.g., Genie) is a plus, but not required.
Strong organizational and multitasking skills with the ability to work efficiently under pressure in a fast-paced environment.
The ability to maintain confidentiality and professionalism at all times.
Why Join Us?
- Work with a great team: Enjoy a supportive, friendly environment where your contributions are valued.
- Make a difference: Be an essential part of a clinic that's dedicated to providing outstanding patient care.
- Growth potential: Opportunities for professional development and career progression in a well-established national clinic group.
Learn more about our national
