At a Glance
- Tasks: Design customer journeys and enhance self-service experiences across web and app.
- Company: Join EnergyAustralia, a friendly and inclusive workplace with a strong culture.
- Benefits: Enjoy hybrid work, stunning office views, and a supportive environment.
- Other info: Be part of a diverse team committed to inclusivity and belonging.
- Why this job: Make a real impact in the utilities industry with your design skills.
- Qualifications: 5+ years UX Lead experience and strong Figma skills required.
The predicted salary is between 90000 - 110000 $ per year.
Join to apply for the Experience Designer - 24 month contract role at EnergyAustralia. EnergyAustralia is currently building out multiple squads to ensure successful delivery of the Customer Department Transformation program. The backbone of this program is a new core billing system implementation which will usher in a modern way of working within the department, allowing for continued value for our customers.
Responsibilities
- Designing end-to-end customer journeys that enhance self-service, simplify assisted interactions, and drive consistent experiences across web and app.
- Embedding human-centred design principles and data-driven insights into all discovery and delivery activities.
- Collaborating with digital squads, product owners, and stakeholders to translate business objectives and platform capabilities into seamless, reusable design solutions.
- Contributing to the ongoing development of the design system and reusable components to ensure scalability and consistency across channels.
- Ensuring design artefacts are documented, version-controlled, and integrated within delivery toolsets (e.g., Figma, Jira, Confluence).
What We Are Looking For
- Tertiary qualification in UX design or similar related experience.
- 5+ years UX Lead experience.
- Experience leading Experience Design in the utilities industry.
- Proven ability to translate complex technical requirements into intuitive customer experiences.
- Highly skilled in Figma with Web Content Accessibility Guidelines 2.0 knowledge.
- Understanding of regulatory and compliance constraints in energy retail (billing, hardship, CDR, etc.).
- Resilient, with proven ability to manage organisational ambiguity in a matrix environment.
- Strong communication skills, with proven ability to influence without control.
How To Apply
If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button to submit a confidential application. For any questions reach out to Jock Clydesdale, Talent Partner – Technology.
Why Us
- Hybrid working environment, that promotes flexibility.
- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station.
- Onsite Tech Bar.
We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.
Experience Designer employer: EnergyAustralia
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