EnergyAustralia is seeking a Complaints Case Manager to lead complex, senior-management level complaints and escalations, working with Legal and Corporate Affairs to prepare evidence-based responses for executive audiences. Hybrid role based in Docklands, with 2-3 days in the office weekly.
You will apply the Fair Outcomes Assessment Framework, ensure compliance with regulatory frameworks, and identify systemic risks while maintaining audit-ready documentation.
Hybrid Senior Complaints & Escalations Lead (Energy) in Melbourne employer: EnergyAustralia Pty
EnergyAustralia is an exceptional employer that values diversity and fosters a supportive work environment, making it an ideal place for a Business Analyst in Victoria. With a strong focus on employee recognition, flexible working arrangements, and opportunities for personal and professional growth, you will thrive in a culture that encourages authenticity and collaboration. Join us to be part of meaningful data initiatives that drive transformation in the energy sector.
