EnergyAustralia Pty is seeking a Complaints Resolution Investigator based in Docklands. You will conduct detailed investigations into complaints referred to external ombudsman schemes, prepare formal submissions, and negotiate settlements with customers and officers.
The role sits in the External Dispute Resolution team, following a hybrid model with 2-3 days in the office each week. You will apply the Fair Outcomes Assessment Framework, manage caseloads across EWON/EWOV/EWOSA/EWOQ, and liaise
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External Dispute Resolution Investigator in Melbourne employer: EnergyAustralia Pty
EnergyAustralia is an exceptional employer that values diversity and fosters a supportive work environment, making it an ideal place for a Business Analyst in Victoria. With a strong focus on employee recognition, flexible working arrangements, and opportunities for personal and professional growth, you will thrive in a culture that encourages authenticity and collaboration. Join us to be part of meaningful data initiatives that drive transformation in the energy sector.
