Appointment Setter (Customer Engagement Specialist) | Solar & Batteries
Base $60k+ | Performance-Based Bonuses | Hot Leads | Stable Hours
Energy Solution Centre is expanding and we’re looking for a reliable, high-performing Appointment Setter / Admin Support to join our in-house team on the Gold Coast.
If you like organisation, clear systems, quality conversations, and being rewarded for doing things properly, this role stacks up.
The Role
You’ll be the first point of contact for customers who have already shown interest in solar and battery solutions.
Your responsibilities include:
- Responding to inbound calls and online enquiries
- Greeting and assisting showroom walk-in customers
- Managing and qualifying incoming leads
- Booking and confirming appointments for our Solar & Battery Specialists
- Supporting basic admin related to appointments and customer records
- Maintaining clean, accurate CRM data
- Following up professionally to ensure appointment attendance
This role is a mix of appointment setting and admin support.
No hard selling.
No pressure tactics.
The focus is quality conversations and well-prepared appointments.
Leads & Systems
- 100% hot leads from marketing, showroom walk-ins, and referrals
- Minimal cold outreach
- Clear call scripts and frameworks
- CRM-based workflows
- Support from experienced sales and leadership
You’re not convincing people solar exists.
They’ve already raised their hand.
Hours & Lifestyle
- Monday to Friday 8:30am – 5:00pm
- Stable, predictable hours
- No late nights
- No weekend work
This role is built for consistency and structure.
What You Get
- Base salary $60k+ depending on experience
- Performance-based bonuses
- Training and ongoing support
- Clear KPIs and expectations
Based out of our Nerang Headquarters
High performers are recognised and rewarded.
Experience & Skills
We’re looking for someone with:
- CRM experience
- Confidence using Google Workspace
- Background in customer service or cold calling
- Strong phone manner and organisational skills
Solar experience is not required, but preferred.
Training is provided.
This Role Is Not For
- People who dislike phone conversations
- Anyone chasing shortcuts or quick cash
- Call-centre volume calling with no qualification
- Low effort, low accountability
Career Progression
This role can grow into:
- Senior Appointment Setter
- Sales Support Lead
- Solar & Battery Specialist pathway
Why Energy Solution Centre?
Energy Solution Centre is an Australian-owned solar and battery business established in 2013.
We design, install and support premium solar and battery systems across Queensland and Northern New South Wales.
With multiple locations, a strong local reputation and a commitment to delivering a premium customer experience, we're continuing to grow and invest in our people and systems.
This role is an opportunity to become an important part of the team behind the scenes, supporting the people and processes that keep our business moving.
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Appointment Setter (Customer Engagement Specialist) | Solar & Batteries employer: Energy Solution Centre
Energy Solution Centre (ESC) is an exceptional employer located in the beautiful Scenic Rim, offering a dynamic work environment that prioritises quality, education, and customer experience. With a strong focus on employee growth, ESC provides ample opportunities for career advancement, from Solar & Battery Specialist to potential leadership roles, all while enjoying a supportive team culture and significant earning potential based on performance. Join us at our Canungra showroom, where you can make a meaningful impact in the community and be part of a rapidly growing business dedicated to innovative energy solutions.
