EnergyAustralia is seeking a dedicated Complaints Resolution Investigator to join our External Dispute Resolution team in Docklands. You will conduct thorough investigations into complaints referred to external schemes and negotiate fair settlements with customers and ombudsman case officers.
Hybrid work with 2-3 days in the office each week and standard business hours. The role requires empathy for vulnerable customers and strong analytical and negotiation skills to resolve matters promptly and
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Energy Complaints & Dispute Investigator - Hybrid Role in Melbourne employer: Energy Australia
Mount Piper Power Station is an exceptional employer, offering a dynamic work environment in the heart of New South Wales' Central West. With a strong focus on safety, leadership development, and community engagement, employees are empowered to drive innovation and continuous improvement while enjoying robust career growth opportunities. The collaborative culture fosters trust and teamwork, making it a rewarding place for those looking to make a meaningful impact in the power generation sector.
