Customer Regulatory Response and Alignment Lead

Customer Regulatory Response and Alignment Lead

Full-Time 90000 - 110000 $ / year (est.) Hybrid
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At a Glance

  • Tasks: Lead regulatory responses and engage with industry bodies to ensure customer-focused outcomes.
  • Company: Join a dynamic team in the energy sector with a focus on compliance and regulation.
  • Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
  • Other info: This is an individual contributor role with no leadership responsibilities, perfect for strategic thinkers.
  • Why this job: Make a real impact by navigating complex regulatory landscapes and supporting customer interests.
  • Qualifications: Experience in legal or regulatory roles, with strong communication and stakeholder management skills.

The predicted salary is between 90000 - 110000 $ per year.

Customer Regulatory Response and Alignment Lead

The Regulatory Response & Alignment Lead supports the Customer Business Unit with engagement and communication across industry bodies, regulators, ombudsman services and other statutory authorities.

Importantly this role brings together a Customer portfolio view across regulatory engagement activities including regulatory responses, submissions and investigations as well as litigation and ombudsman matters, ensuring they are consistent, customer-focused and reflect an integrated Customer business perspective.

Working closely with stakeholders across Customer, the role identifies regulatory risks, issues and inconsistencies, provides guidance on response strategies, and delivers timely briefings and insights to support informed decision-making by senior leaders across Customer.

This is a newly created permanent position, based at 2MQ with a hybrid working environment of 2-3 days in the office per week.

Please note this is an individual contributor position with no people leadership responsibilities.

Key Responsibilities

  • Act as the key contact for Customer regulatory response activities, supporting engagement with regulators, ombudsman services and other external stakeholders.
  • Lead and coordinate responses to regulatory consultations, requests, investigations, ombudsman and legal matters.
  • Partner with subject matter experts to develop high-quality, evidence-based submissions and provide guidance on regulatory responses.
  • Identify, assess and escalation regulatory risks, issues, overlaps and inconsistencies across the Customer business.
  • Coordinate and prioritise regulatory response activities, ensuring alignment with business planning and competing priorities.
  • Provide reporting, insights and capability uplift to strengthen regulatory engagement and response practices across the Customer business.

About you

  • Significant experience in legal, compliance or regulatory roles with sound understanding of the Australian energy regulatory framework (e. g.

AER, AEMC, AEMO, ESC, ACCC) or transferable experience from a highly regulated retail sector.

  • Strong understanding of regulatory frameworks and the ability to navigate complex regulatory and policy issues.
  • Excellent written, communication and influencing skills, with the ability to translate complex matters into clear, actionable advice and submissions.
  • Proven stakeholder management and relationship-building capabilities across internal and external audiences.
  • Customer-focused, collaborative and outcome-driven, with a commitment to delivering high-quality business and customer outcomes.
  • Strategic, resilient and adaptable, with the ability to anticipate emerging issues and manage competing priorities effectively.
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Customer Regulatory Response and Alignment Lead employer: Energy Australia

Mount Piper Power Station is an exceptional employer, offering a dynamic work environment in the heart of New South Wales' Central West. With a strong focus on safety, leadership development, and community engagement, employees are empowered to drive innovation and continuous improvement while enjoying robust career growth opportunities. The collaborative culture fosters trust and teamwork, making it a rewarding place for those looking to make a meaningful impact in the power generation sector.

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Contact Details:

Energy Australia Recruitment Team

We think you need these skills to ace Customer Regulatory Response and Alignment Lead

Regulatory Engagement
Stakeholder Management
Legal Compliance
Understanding of Australian Energy Regulatory Framework
Written Communication Skills
Influencing Skills
Analytical Skills