At a Glance
- Tasks: Support clients with IT needs, from workstation builds to server management.
- Company: Join eNerds, an award-winning Managed IT Services provider.
- Benefits: Enjoy a dynamic culture, career growth, and regular team catch-ups.
- Other info: Great opportunity for hands-on experience in a fast-paced environment.
- Why this job: Be part of a passionate team using cutting-edge tech to make a difference.
- Qualifications: 2+ years in IT Engineering with strong customer service skills.
The predicted salary is between 64350 - 78650 $ per year.
Offering Managed IT Services, eNerds was founded in 2000, with the mission of being a comprehensive support hub for Small to Medium sized Businesses. With offices in Sydney, Brisbane, and Sri Lanka, we are a specialist partner and have been awarded SMB Partner of the Year 7 years in a row (2015 - 2022) at the ARN Innovation Awards. We strive to be leaders and trendsetters in the industry, combining the passion and skills of our staff with cutting-edge technology to provide a premium outsourced service.
About the Role
Are you a problem-solver, with a passion for technology and customer service? Join our Engineering Team who value passion and enthusiasm in delivering top-notch service as a Level 2 Systems Engineer. As a detail-oriented engineer/technician, you will play a pivotal role in supporting our clients with their needs from workstation builds/deployments, hardware diagnosis/replacement, networking support, server management/administration and upgrades/replacement projects. This position offers extensive exposure to a variety of technologies and processes, making it an ideal opportunity to advance your IT career.
Who We're Looking For
We're seeking someone outgoing and bright, with a strong background in onsite support and customer service. You should possess robust skills in desktop, server administration and networking skills, coupled with the motivation to succeed under pressure.
Key Responsibilities
- Troubleshoot, support, implement & maintain infrastructure, onsite at our clients' premises
- Contribute to infrastructure projects aimed to enhance value to our clients
- Remote support for client infrastructure
- Provide technical escalation for the Service Desk
- Participate in infrastructure projects to drive client success
Must have' Requirements
- Minimum of 2 years experience in IT Engineering, and Microsoft technologies (Windows 10/11 Pro, Microsoft 365, Windows Server, Active Directory, Google Suite and the MS Suite)
- A current Australian Drivers Licence
- Familiarity with macOS
- Ability to diagnose technical issues and determine the root cause
- Proficient in troubleshooting end-user computing (desktops, laptops, storage, etc.)
- Knowledge of networking fundamentals (wireless, switching, access points, printers, firewalls, VPN, DNS)
Nice to have:
- TAFE Networking Qualifications
- Prior Service Desk experience is highly valued
- Familiar with Virtualization (Hyper-V, VMWare)
- Other relevant certifications (e.g., MCITP, MCP, MCSA, MCSE)
- Knowledge of Backup & Recovery technologies (ShadowProtect, Veeam)
- Exposure to Cloud Platforms (Microsoft Azure, Amazon AWS, GSuite, Dropbox, etc.)
Systems Engineer Level 2 in North Sydney employer: eNerds
eNerds is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the chance to work on diverse technologies while advancing their IT careers. Located in Australia, we offer competitive benefits, ongoing training, and a supportive environment that encourages professional growth and development, making it an ideal place for passionate IT professionals to thrive.
