About us
Endotherapeutics is a leading medical devices distributor representing several international manufacturers who provide cutting edge technology in a variety of specialty medical sectors. The company has had a strong reputation since 1999 for providing innovative, and niche medical technologies that provided quality of life improving solutions to healthcare professionals. Endotherapeutics improves healthcare by distributing innovative, patient-centric medical technologies accompanied by expert clinical support. Our team brings tenacity, dynamism, drive and determination to every company and brand that we represent. Proudly, we are a certified Great Place To Work!
Be part of our team
At Endotherapeutics we focus on attracting, retaining, and developing people who share our passion and commitment to improve quality of life. Our culture focuses on empowerment, continuous improvement and developing leadership capability. We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work. Our workplace is fun, dynamic and supportive.
The role
As a Customer Support Coordinator, you will provide high-quality support to our Sales and Technical Services teams, as well as Endotherapeutics customers, hospitals, healthcare networks and online consumers. You will play a key role in coordinating customer enquiries, service requirements, orders, invoicing and operational support for our field teams and technical services workshop.
This is a part-time, office-based opportunity located at our Macquarie Park office, with working days as follows: Wednesday, Thursday and Friday.
Key responsibilities
- Provide timely customer service support and resolve customer queries in collaboration with Sales and Product teams.
- Manage sales and technical service orders, including purchase orders, backorders, pricing and order processing within ERP/CRM systems.
- Coordinate end-to-end case bookings, loan sets, dispatch, returns, and inventory processes.
- Process quotes, sales orders, proformas, invoices, credit notes, and online ecommerce orders accurately.
- Maintain accurate customer records and ensure CRM/SAP processes are followed.
- Liaise with couriers, hospitals, and internal teams to manage deliveries, returns, and consignment stock.
- Conduct inventory reconciliations, stock investigations, and assist with warehouse activities when required.
About you
- Minimum 3 years' experience in Customer Support with a strong focus on customer excellence.
- Highly organised, detail-oriented, and able to manage competing priorities effectively.
- Strong problem-solving skills with excellent communication and stakeholder relationship abilities.
- Customer-focused approach with a professional, responsive, and solutions-driven mindset.
- Ability to work collaboratively within a team while managing responsibilities independently.
- Experience using ERP and CRM systems for sales order and inventory management.
- Professional presentation and strong written and verbal communication skills.
We are an Equal Employment Opportunity Employer and value diversity. If there are any reasonable adjustments that we can make to assist your application, just let us know.
For more insights into our culture, mission, and values, take a look at our careers video: https://www.youtube.com/watch?v=h2HQhVA-7XA
Customer Support Coordinator - Part time in Ryde employer: Endotherapeutics
Endotherapeutics is an exceptional employer that prioritises employee growth and wellbeing, offering a dynamic work culture where innovation and collaboration thrive. As a part-time or casual Sonographer – Application Specialist, you'll have the opportunity to leverage your clinical expertise in a supportive environment while working with cutting-edge medical technology that enhances patient care. With flexible working arrangements, ongoing training, and a commitment to diversity and inclusion, Endotherapeutics stands out as a great place to build a rewarding career in the medical technology field.
